Register Issue Bias Amp 2
maurice.keegan last edited by
My Bias 2 powered amp had a DSP board changeout prior to me purchasing (ex demo). Now when I try and register the device on iPad via bluetooth I get the following error message:
"Cannot find any hardware serial match xxxxxxxxxx"
My guess is it's still looking for the old DSP board.
Similarly after login when I connect via USB I get the message "Hardware not registered, click on button above"
When I click on the REGISTER button it disappears and nothing more happens ie. I don't get the register box coming up as expected
Does anyone know how to get the amp to update the hardware S/N?
I tried a factory reset but no luck.
I have raised a ticket with PG but no response
Any help much appreciated.
Techs must do this procedure quite often when there is a component swap out.