Disconnect during Migration Process with IOS-App



  • Hi,

    I bought today a Bias Head and i want now, to connect it with my mobile.
    First connection with updating the firmware wasn't a problem. But the migration process fails every time, caused by disconnection by 99%.
    Do anyone have an idea and can help me?

    best regards



  • If you have issues moving your content, there are a couple of things that you can check:

    Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.

    On your Android device, turn off apps or settings that might affect your Wi-Fi connection. For example, turn off features like the Sprint Connections Optimizer or the Smart Network Switch. Then try again.

    Restart both of your devices and try again.

    On your Android device, turn off your cellular data connection. Then try the transfer again.