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    Spark crashed after firmware install

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    • pitstop.com.fr
      pitstop.com.fr last edited by

      Hello

      my spark has crashed since my attempt to update the firmware.

      I started again 50 times, cutting the bluetooth, the antivirus, the firewall, etc.

      When I connect it to the update software, my serial number no longer appears and I get the message: Firmware update failed.

      All the LEDs flash on the Spark and there is no sound coming out of the speakers. He's just dead.

      Factory reset does not work either.

      I contacted support but I have no feedback ...

      Did it happen to someone and do you have the solution?

      1 Reply Last reply Reply Quote 0
      • scotthemingway1
        scotthemingway1 last edited by

        same thing happened to me. Except that non of the led lights come on anymore. Help! Tried to update firmware. Now its a brick.

        1 Reply Last reply Reply Quote 0
        • crystalpit
          crystalpit last edited by

          most logic rom on equipment, has different commands to bypass certain procedures. eg. pressing different buttons at certain times with or without power on.
          I wonder if they will give you this info or would rather want you to send the spark back.
          I'd be pretty p!ssed off if I had to send it back

          1 Reply Last reply Reply Quote 0
          • drbaroni
            drbaroni last edited by

            ...That's why I will likely NOT update the firmware until all (ALL) the other issues are solved and EVERYONE who updates the firmware gets zero problems as a result... :-(
            My updater doesn't even see my Spark. And if the Spark is connected to the computer via USB the computer can't reboot...
            MacBook Pro 16" with the latest updates in OSX Catalina.

            1 Reply Last reply Reply Quote 0
            • phill
              phill last edited by

              My one has done the exact same thing, did you get a solution from Positive Grid? I have submitted to support but who knows when I will hear back.

              ozgurunat 1 Reply Last reply Reply Quote 0
              • ozgurunat
                ozgurunat @phill last edited by ozgurunat

                @phill same just happened to me as well. Yesterday evening I updated the firmware and all played OK. Today, coming back from work, and it is dead as a brick. Tap and preset lights blink, I can connect with bluetooth but no sound at all...

                Update : Just re-installed the firmware update and it came back to life.. phew...

                kbemail 1 Reply Last reply Reply Quote 0
                • kbemail
                  kbemail @ozgurunat last edited by

                  @ozgurunat said in Spark crashed after firmware install:

                  @phill same just happened to me as well. Yesterday evening I updated the firmware and all played OK. Today, coming back from work, and it is dead as a brick. Tap and preset lights blink, I can connect with bluetooth but no sound at all...

                  Update : Just re-installed the firmware update and it came back to life.. phew...

                  Ditto. Did the update, all OK, new amps present etc. Today, brick, like you can connect but no sound, tuner doesn't work, etc. Repeated the update, all good again. I can think of no logical reason for this. Go figure...

                  1 Reply Last reply Reply Quote 0
                  • jdan.d.bassman
                    jdan.d.bassman last edited by

                    AFTER INSTALLING THE FIRMWARE UPDATE ALL MY LIGHTS COME ON i.e. tap light and power light and presets 1-4. HOWEVER WHEN I PLUG MY GUITAR IN ... NO SOUND COMES OUT....WTF IS GOING ON ???
                    THIS REALLY PISSES ME OFF AFTER WAITING 4 MONTHS TO GET THIS AMP AND NOW IT'S JUST A USELESS DOOR STOP!!!
                    HELLLLLLLP!!!

                    Gary_Hutchings benjaminjtimmins 2 Replies Last reply Reply Quote 0
                    • Gary_Hutchings
                      Gary_Hutchings @jdan.d.bassman last edited by

                      @jdan-d-bassman No one has officially responded here in the Forums, tells you how well things are working. The only fix I have seen work, in the forums here, is to keep trying to apply the update unit it works.. I know how sad a statement that is, but you can see it in the forums here.. Where people got it to work they just keep trying to apply the patch until it worked.. ..

                      1 Reply Last reply Reply Quote 0
                      • benjaminjtimmins
                        benjaminjtimmins @jdan.d.bassman last edited by

                        @jdan-d-bassman turn off Bluetooth. Remove spark from Bluetooth connections. Add spark as new Bluetooth connection

                        1 Reply Last reply Reply Quote 1
                        • phill
                          phill last edited by

                          Mine is still a brick with all 5 LED's blinking, Support from these guys is totally rubbish. The most I have so far is to run the attached script: (macOS users) they said it should force the restart but it didn't. They then sat to export the log as a text file and send it back to them. They then come back saying to do a reset, even though I have told them multiple times the reset won't work because it is bricked.

                          Anyway guys I have put this on a Google drive for you guys who have macs, see if it works for you. You will need to right-click and open the file as it needs admin privileges to run. Good luck.

                          https://drive.google.com/drive/folders/10ti153NLVpyc-FmByAwNcuRM8Dgz4sVh?usp=sharing

                          Also please let us know if anyone finds a solution. Multiple attempts have not worked for me.

                          1 Reply Last reply Reply Quote 0
                          • brad.oakes
                            brad.oakes last edited by

                            Phil, can you give some instruction on how to run the script you shared?

                            1 Reply Last reply Reply Quote 0
                            • brad.oakes
                              brad.oakes last edited by

                              Hi, has anyone got a solution for this as yet? I did the firmware upgrade this morning MacOS Monterey. It started the update, all the lights tab and all 4 channel lights started blinking then the firmware updater just said firmware update failed. Now the amp is stuck on the blinking lights, no matter how many times I restart the amp seems to be in the updating state.

                              1 Reply Last reply Reply Quote 0
                              • Mike Last
                                Mike Last last edited by

                                I have the exact same problem... flashing lights, no sounds and showing 255.255.255.255 for the firmware version.. then sent me a BUNCH of worthless fixes and "rest assured" messages, but then they escalated this to a person named "Wieting" and he sent a similar fix as the first group of support. I ran their .bat file and got this as my resulting log:

                                Found MIDI IN device:Spark 40
                                Found MIDI OUT device:Microsoft GS Wavetable Synth
                                Found MIDI OUT device:Spark 40
                                No device found

                                I think they have a serious problem, amps are getting FRIED and they need to start swapping them out and fix their patches, etc

                                1 Reply Last reply Reply Quote 0
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