Sold my Positive Grid Bias Rack, how do I unregister it?

[mmaurino]

I have just sold my Positive Grid Bias Rack and the new owner purchased a license to use it. How do I unregister it? In the software in his computer says it doesent match the Tone Cloud account and he contacted me to unregister it but I have no clue! Hope we can solve it! Thanks in advance.

[john]

@mmaurino Try here https://help.positivegrid.com/hc/en-us/requests/new . They will sort it out.

[ljw4xx]

I want to know~ Is this problem solved? same question~