Brand New Spark Pearl - "Bricked" by the latest Firmware update.
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Well another 24 hours has past and despite help from Postive Grid & others online with code and ideas, I still have a brand new "bricked" Spark Pearl 40w.
To say I'm disappointed would be an understatement. I have requested PG just send me a replacement amp that already has the latest firmware installed and running. So far no response. It appears that the firmware update works OK on PCs but not Macs. I am not in the postion to get access to a PC, but anyway, quite frankly I shouldn't have to.
I'm really hoping that PG can come up with a solution, as I really love this little amp and all that it can do. Sending it back for a refund is the last thing I want to do. Fingers crossed they can somehow get it solved?
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@paul-rampling https://help.positivegrid.com/attachments/token/bZSa75pa3YhK6rHBWHliioT1q/?name=New_Spark_Firmware_Updater_with_Log__ADI_WIN_.zip download and run the batch file, problem fixed
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@djfusion Happy to report that Eric from Positive Grid has supplied me with some new code which rectified the issue. A massive thanks goes out to him. Let There Be Sound 👍🏻🎸
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@paul-rampling that is great news. I got a reply from the support bench yesterday asking for some info and now having read that they gave you a solution for your Macbook I'm optimistic I'll get that too. Hopefully soon.
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@paul-rampling I just got an email from the support bench with new code but unfortunately it didn't work for me. I've sent the log file back and now have my fingers crossed they'll figure it out. I was just wondering if you had to go through this step or if the terminal updater they sent worked for you first time.
