Firmware 1.5.4.102 Fix(?)
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took 3 mins to get a reply on-line.. lets see their next response..
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@andrewdunn464 sorry for the late answer...well i got it solved and all the jimi amps are there too, dunno why you cannot reach them they answered me very fats and provided me two different firmware, the second worked very well. i just wrote a mail to the support and get an answer maybe two days after....im so sorry for you but P.G. are good its looks like its only because we are under christmass too much requests...be patient or do like you said ask for a refund ;)
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All Fixed up now..
I found customer support was very good considering my issue happened over the weekend.
Answers through Facebook took a few hours with email follow up the following day..
Was sent a file - SparkFWUpdater_with_more_logs.zip
All works fine after the update..
It opens a terminal window and loads that way..
Seemed pretty smooth.message form support :-
Please download the attached New Spark Firmware Updater with Log (AKM_OSX).zip file (see attachment) and follow the steps below:
- Unzip the file
- Double-click SparkFWUpdater_with_more_logs.app to execute it. A Terminal window will be shown and start updating Spark 40.
- Wait until the Spark 40 reboot itself. The LED would get back to normal from flashing state
- Check if the update is successful and the output resumes. If not, please export the text in Terminal windows by clicking its Menu --> Shell --> Export Text As…. Then send the exported file back to us.
All Happy now..
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@ramonster Thanks mate for your efforts, still didn't work for mine but I just got sent a second set of files from PG support, now mine works, using the live chat to chase them every 48hrs was better than waiting for support ticket reply :)
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@grantsdawson Here's the link I got sent for downloading the firmware update this morning - https://apac01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.positivegrid.com%2Fattachments%2Ftoken%2FwrcfM9Xj9ol4bc9os6RUX0m2d%2F%3Fname%3DNew_Spark_Firmware_Updater_with_Log__ADI_WIN_.zip&data=04|01||ecd10dd760f640c7ca2708d9be89c6e1|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637750321236629775|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D|3000&sdata=cmNfIdnIilASmUE7ucyCc9SdejTNFo9ETv3falLHQkQ%3D&reserved=0
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@les-herstik Hi Les, I have a Mac too and have tried everything... are you able to forward me that email so that I can try?
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@steven-lesnak what's your email... cheers
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@steven-lesnak try this link..
instructions below..
Please download the attached New Spark Firmware Updater with Log (AKM_OSX).zip file (see attachment) and follow the steps below:
- Unzip the file
- Double-click SparkFWUpdater_with_more_logs.app to execute it. A Terminal window will be shown and start updating Spark 40.
- Wait until the Spark 40 reboot itself. The LED would get back to normal from flashing state
- Check if the update is successful and the output resumes. If not, please export the text in Terminal windows by clicking its Menu --> Shell --> Export Text As…. Then send the exported file back to us.
cheers Les
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@les-herstik YOU SIR IS A FCKING LEGEND, IT WORKS!!!!
I WISH YOU A MERRY CHRISTMAS AND HAPPY NEW YEAR! -
@steven-lesnak
nice... seems like a pretty good little amp..
would be so easy for them to post a link on their site and warn Mac users and then we'd be happy campers..Merry Christmas
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@les-herstik From one Aussie to another, Many thanks. I also had a lovely looking white brick for the last week. Your fix worked first time. Like you I have made many impassioned pleas to PG with no reply other than the same generic message you got through Instagram.
Community: 10
Amp: 7
Customer service: 0 -
@ramonster Thank You! I updated firmware to use the Jimi sounds and it killed my # hardware preset. Selecting #3 crashed the amp and it completely locked. Your batch fix did the trick. Everything is working now.
Thanks again!
TW
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I had an issue updating on Windows 10 coming from firmware 1.4.3.
I ran the 1.5.4.102 update and it sat there for an eternity and eventually the updater crashed and I was left with a Spark amp which would do nothing but flash all the LED's at me.
Factory reset wouldn't work, but I eventually fixed it by running the 1.4.3 updater again. After this I tested the amp (it worked) so I performed a factory reset and then applied the 1.5.3.102 update again, and this time it worked. Hope that helps someone. If you need the 1.4.3 update let me know as I still have it.
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@digger-81 @RaMoNsTeR Thank you two so much for this! It FINALLY worked! I hope there's a special place in [insert your afterlife of choice here] for techie folks who offer this kind of help and ask nothing in return. You rock.
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@ramonster my spark has been dead since i bought it and updated the firmware, everything was normal, like there was no 5 flashing lights just no sound. Just ran your file and it worked straighaway thanks dude. Not sure what the go with the PG file is but they should really fix it or at least warn people geez.
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I have the same problem I update my sons with the firmware it no long works or connects. I have a apple computer so can run the link to fix. Any ideas
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@kennyrl3 link is above for the Mac..