Unable to update Firmware to 1.5.4.102
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After attempting the update on a Windows 10 PC, the Firmware Updater says: Firmware updating failed.
Just left with 5 blinking red lights on top.
Help! -
@jktikkanen Ive been fighting this for the last 4 days with no resolve. When I open a ticket or do live chat, I get the very helpful "Have you tried restarting your computer?" "Have you tried a different USB port" all of which I put in the initial ticket. After about 5 minutes of chatting,
I then got "Please make a step by step video of yourself doing the updating process"...
So yeah, they've been a big help...
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I tried to update to firmware 1.5.4.102. I get a message saying firmware updating failed. Now I have 5 blinking lights and can't even do a factory reset. I have followed all the videos and tried all suggestions, and my amp still doesn't work. Help!
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@jktikkanen I have the same problem. Have you found a fix? I am ready to return my amp.
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same thing happened to me. useless update that's being forced out to all and it bricked the spark40, 5 red LED blinking light. any solution yet?
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Benjamin was great to work with. He gave me new firmware to download and install. My amp is working again!
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@camlbellk , so there is HOPE,...who is Benjamin?
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@camlbellk please help amp just has all blinking lights and cannot update
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@mark-wagner go on chat. They have a new firmware version. I had the same problems as you. The new firmware did the trick. I spoke with Benjamin, he was very helpful.
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@lkibanoff Go on chat. (Only certain hours) but 7 days a week. Benjamin emailed me a new firmware version and it worked! I was ready to throw the towel in.
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@gary_hutchings I was given a new firmware version that solved my problems. I find it odd that you are making assertions yet you don't even own the amp. Not right of you to bad mouth them because of that. Are you just trolling? Give it a break. Support was very professional and solved my problem.
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@gary_hutchings Their support was excellent. Got me up and running in no time. You don't even own the amp. The assertions you are making are wrong. Go troll elsewhere.
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@jktikkanen get the new firmware version. I had the same problems as you and the new firmware fixed it!
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@gary_hutchings and @camlbellk
Thank you all for the support and advise. I did use the Support Chat and Jovie was able to send me a new firmware, which seems to fixed the problem, my Spark40 is now up to date and is working fine. THANK YOU ALL!!!
DON'T LOOSE HOPE.. IT'LL GET FIX -
How do you actually contact support? The Contact Support link is broken. My Spark is currently bricked because of that update.