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    [2021/03/21 Announcement] Server Issue - Resolved

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    • Mike
      Mike Moderator last edited by Mike

      [Update - The login issue and the download page issue have been resolved]

      Hi All,

      We're having a server issue right now,
      Rest assured that we're looking into this and we will fix the issue as soon as possible.

      Spark app/BIAS software users might not be able to login to ToneCloud for the time being, we are sorry for any inconvenience caused.

      Thank you for your understanding

      Daniel Stockinger rgregg 2 Replies Last reply Reply Quote 0
      • Daniel Stockinger
        Daniel Stockinger @Mike last edited by

        @mike still can't login.. Keeps saying try again later

        Mike 1 Reply Last reply Reply Quote 0
        • rgregg
          rgregg @Mike last edited by

          @mike Working for me now. Wasn't yesterday.

          1 Reply Last reply Reply Quote 0
          • ktm520
            ktm520 last edited by

            @mike thanks for the update. Is it possible to have an email notification go out to all users that a known issue is present? I have only had my spark for just over a week, so just getting used to the navigation, and spent a few 'non playing guitar' hours trying to troubleshoot why I couldn't get access to my tone cloud account and many failed attempts at resetting passwords, etc. Thanks for your consideration on this.

            Mike 1 Reply Last reply Reply Quote 0
            • Mike
              Mike Moderator @ktm520 last edited by

              @ktm520 Thank you for your suggestion, we will definitely send out an email notification if needed, the server issue is all resolved now. Thank you

              1 Reply Last reply Reply Quote 0
              • Mike
                Mike Moderator @Daniel Stockinger last edited by

                @daniel-stockinger Have you tried to close the app first then launch the app and login again?

                ktm520 1 Reply Last reply Reply Quote 0
                • ktm520
                  ktm520 @Mike last edited by

                  @mike All is good now and back to normal with log in and tone cloud access. Thanks for your prompt reply, and if mass emails to users when known issues are present isnt an option, at least now I am aware of this forum as a place to look for updates and announcements regarding issues. Thanks again.

                  1 Reply Last reply Reply Quote 1
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