Unable to add favs on backing tracks

  • I am logged in to tonecloud. But when I click the heart to add to favorite so I can find out easily again it just makes a quick little flash but ❤️ is not selected. I emailed support twice her answer was for me to take a picture or video of my problem and send it in. Obviously she does not know the product. How can I take a picture of me selecting an icon on my phone on the app. Would really like this solved I think I am just missing something. Android galaxy 9 .