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    Newest App update problems

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    • gamma105
      gamma105 last edited by

      I just updated the spark amp app to the newest update. Now I have connection problems! also after I choose a patch, it will disconnect from the amp, and I get no sound from the amp. I have to turn off/on the amp and restart to app... I've never had any problems before this update. Please fix asap

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      • Michael Howell
        Michael Howell last edited by

        There was a new Firmware update dated today @ 9:30 ish. I just used it and it went well without any issues.

        dhbailey 1 Reply Last reply Reply Quote 0
        • dhbailey
          dhbailey @Michael Howell last edited by

          @michael-howell what's the number of the newest firmware update? I just tried to find it at the web-site and the firmware number there is 1.2.3.37 which is the one that came installed on my amp 6 weeks ago. What am I missing?

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          • carl.galilee
            carl.galilee last edited by

            'last updated' dates on PG pages are totally misleading as they usually bare no relation to when that page was actually updated. Last firmware release was June. (1.2.3.37)

            I bet if you go back to that firmware page you'll find the date/time has changed again!

            0_1602965914748_5d406429-1ae1-4e61-8b49-6824f1ab4334-image.png

            dhbailey 1 Reply Last reply Reply Quote 0
            • dhbailey
              dhbailey @carl.galilee last edited by

              @carl-galilee Thank you for confirming what I had thought. For all the great products that Positive Grid produces I can't understand why they have to be so sleazy with things like "Last Updated:" or those bogus "12,345 out of 12,750 sold" listing on the purchasing pages which they keep changing. What total crap artists they are!

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              • crystalpit
                crystalpit last edited by

                are talking firmware here or app version?

                dhbailey 1 Reply Last reply Reply Quote 0
                • dhbailey
                  dhbailey @crystalpit last edited by

                  @crystalpit Firmware version. PG haven't updated it in many months. And they haven't updated the app very recently either, the last app update being a few weeks ago to version 1.6.0.2836 (iOS version)

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                  • Michael Howell
                    Michael Howell last edited by

                    I'm very sorry- I did not know this and assumed that Bias knew what they were doing!

                    It said "9:30" or some such MEANING that MORNING!

                    Firmware updates are IMPORTANT, so how could anyone be such a bonehead when they dated the release?

                    dhbailey 1 Reply Last reply Reply Quote 0
                    • dhbailey
                      dhbailey @Michael Howell last edited by

                      @michael-howell For some reason Positive Grid have such a poor self-image that they feel they need to continually make themselves appear to be as current as possible. As if being up-to-date were more important in the eyes of the world than being honest and accurate. And they have no need to have a poor self-image -- they have great products with some flaws and certainly some corporate issues (the inclusion of an ungrounded power supply in order to save a few dollars per amp when they initially placed orders with their suppliers being one of the biggest issues) among which is the lack of decent customer support across the board.

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