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    Problems Using New Download Page

    B-I-A-S-E-D!
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    • mikef3704
      mikef3704 last edited by

      It looks like I have completed the migration to the new website successfully. I can see all of my products, but when I try to select the OS from the dropdown, nothing happens. I've contacted support directly and have been emailing them back and forth all week, but they say that they can't duplicate it on their end.

      Anybody else having problems downloading their purchased products like me?

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      • Salvatore Di Piazza
        Salvatore Di Piazza A2 last edited by

        Try using a different browser...i'm on Firefox and no problem

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        • A Former User
          A Former User last edited by

          Yeah, as I thought, the browser warning about IE/Edge incompatibility with the store means I can't log in without re-setting password, but then won't allow me to the store anyways. I had to use Firefox (which I may end up moving to, and have a cultured version for that possibility....) to really log in.

          Migrate is a weird thing as a user, though it makes sense given their apparent security scheme across the board.

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          • mikef3704
            mikef3704 last edited by

            I've used Chrome and Firefox on four different computers (all Windows 10).

            I've disabled adblock.

            I've used incognito/private.

            I've refreshed Firefox.

            I've cleared caches.

            I've reinstalled browsers.

            I've completely stripped browsers off (i.e. uninstall, registry, appdata, etc.) and reinstalled.

            I've created a new Positive Grid account and had support transfer my licenses over.

            I've tried from my Android phone.

            No dice.

            Yesterday, I had one Firefox session after refreshing the browser that managed to allow me to use the dropdowns properly. Then I closed and restarted the browser and I was right back to no dice. I haven't been able to repeat it since.

            I may try to setup a Raspberry Pi today out of desperation to see if Linux makes it any better.

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            • Michael Marsh
              Michael Marsh last edited by

              Exact same issue here. Tried other browsers, works on a mac not windows 10. Downloaded the msi file on the mac and transferred to windows and they don't run. Did I just waste $149.00?

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              • Liam
                Liam last edited by

                Found these links for the direct download to Bias 2 PC if it helps

                https://dlcf.positivegrid.com/BIAS_AMP2_Windows64bit_v2_0_0_615.msi

                https://dlcf.positivegrid.com/BIAS_AMP2_Windows32bit_v2_0_0_615.msi

                I'm on osx so don't know if I can help on the browser front, but I hope the links allow you to download it

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                • Michael Marsh
                  Michael Marsh last edited by

                  Yes! Thank you Liam! I will try that same pattern to see if I can get the latest FX...

                  Liam 1 Reply Last reply Reply Quote 1
                  • Liam
                    Liam @Michael Marsh last edited by

                    @michael-marsh no problem, glad it helped :)

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                    • mikef3704
                      mikef3704 last edited by

                      Raspberry Pi 3 and Chromium works. Repeatably.

                      Since Chromium is, basically, Chrome lite, I don't think it's a browser issue.

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                      • mikef3704
                        mikef3704 last edited by

                        Looks like the download page is changed and works for me now.

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