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    PG no longer seem to be an ethical company

    Desktop guitar software
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    • RedSpecial62
      RedSpecial62 last edited by

      Given the shambles of the 2.1.9 FX2 upgrade it seems to me PG are not an ethical company. I for one will now never spend another dollar with them. I'm off back to my Amplitube 4 licence for software and Boss for hardware amp solutions. Shocking customer service - I mean I am a hobbyist guitarist, imagine if I was using FX2 for a professional project..... !!!!

      1 Reply Last reply Reply Quote 3
      • lefteris.lydios
        lefteris.lydios last edited by

        I have nothing against companies chasing profit. But I hate it when you change the game rules midgame.

        1 Reply Last reply Reply Quote 0
        • Mike
          Mike Moderator last edited by

          Hi All,

          The situation now is caused by the fix - Fixed "Can't read Amp2 license in presets" included in v2.1.9

          https://help.positivegrid.com/hc/en-us/articles/360024798051-BIAS-FX-2-Desktop-Update-History-Release-Notes

          We'll look into this and let you know next week, if you would like to revert back to v2.1.8, you can download the installers below:

          BIAS FX2:
          Mac Standalone
          https://dlcf.positivegrid.com/BIAS_FX_2_Mac_Standalone_v2_1_8_4840.dmg
          Mac AAX
          https://dlcf.positivegrid.com/BIAS_FX_2_Mac_RTAS_AAX_Plugin_v2_1_8_4840.dmg
          Mac AU_VST
          https://dlcf.positivegrid.com/BIAS_FX_2_Mac_VST_AU_Plugin_v2_1_8_4840.dmg
          Windows 64bit
          https://dlcf.positivegrid.com/BIAS_FX_2_Windows64bit_v2_1_8_4840.msi
          Windows 32bit
          https://dlcf.positivegrid.com/BIAS_FX_2_Windows32bit_v2_1_8_4840.msi

          Sorry for the inconvenience,

          Thank you and stay safe

          1 Reply Last reply Reply Quote 0
          • RedSpecial62
            RedSpecial62 last edited by RedSpecial62

            Mike - I can understand that PG wants people to only use the amp/effects that are licenced.

            BUT, they should have communicated it rather than just release a new update with it in, they should take into account existing users and what they are doing with the product AND rather than just saying "this patch doesn't work, buy and upgrade" they should give the user the option to edit the patch and replace the non-licensed items with licenced ones!

            Finally, not being able to delete the unusable patch is simply bizarre! I hope they sort this mess out quickly otherwise they will lose a lot of users.

            1 Reply Last reply Reply Quote 1
            • Mike
              Mike Moderator last edited by

              Hi all,

              We'll release a new update this week to address the ToneCloud presets issue,

              Thank you and stay safe

              tafkad 1 Reply Last reply Reply Quote 1
              • tafkad
                tafkad @Mike last edited by

                @mike thanks Mike should help to counteract such a nonsense post title, until the next time...

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                • Mike
                  Mike Moderator last edited by Mike

                  Here is a new beta - v2.1.10, please feel free to give it a try:

                  Download v2.1.10.4890

                  Release note:

                  • Fixed the "duplicated presets issue"
                  • Fixed the "ToneCloud preset issue"
                  1 Reply Last reply Reply Quote 0
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