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    Bias Amp 2 on IOS License Activation Problem

    Mobile guitar apps
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    • Serge Cattoul
      Serge Cattoul last edited by

      Hello.
      When I connect Bias Amp 2 to my Bias Head Processor either with my iPad or my Iphone (brand new XR), I'm asked to register, and then the app stays undefinitely the "Activating license" screen...
      But the information on that screen says that the "Current Owner Account" is ... me...

      0_1549635642516_Bias Amp 2 Licensing.JPG

      The only way to get out is to click on "RUN TEMPORARY", then the app is working but with the small greyed window "Activating License" always on top of it...

      Am I missing something during the activation process ?

      Thank you in advance for your help.

      Serge

      1 Reply Last reply Reply Quote 0
      • Serge Cattoul
        Serge Cattoul last edited by

        @Felix
        Hello Felix,
        Any idea regarding my problem ?

        Best regards,

        Serge

        Felix 1 Reply Last reply Reply Quote 0
        • Felix
          Felix Moderator @Serge Cattoul last edited by

          @serge-cattoul Can you try to login to ToneCloud in BIAS Amp2 app to see how it goes? Check this tutorial:
          https://help.positivegrid.com/hc/en-us/articles/360019836512-Free-BIAS-AMP-2-iPad-iPhone-for-BIAS-amplifier-users
          BTW, I can see your BIAS Rack (SN:G100BH2P1113) has been registered under your account as well.

          1 Reply Last reply Reply Quote 0
          • Serge Cattoul
            Serge Cattoul last edited by

            @Felix
            Hi Felix,
            Regarding my license activation issue, could you please cancel any registration on your side ?
            So I could restart the process "from scratch"...
            I just can"t get out of this problem, and I have to always run it "Temporary"...

            Best regards,

            Felix 1 Reply Last reply Reply Quote 0
            • Felix
              Felix Moderator @Serge Cattoul last edited by

              @serge-cattoul Just done! Please in&out and register it again.
              Feel free to let me know any result.

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              • Serge Cattoul
                Serge Cattoul last edited by

                Thank you @Felix , I'll check this later today and I'll let you know.

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                • Serge Cattoul
                  Serge Cattoul last edited by

                  @Felix
                  Hi Felix, thanks for you support, it works now !

                  Docti 1 Reply Last reply Reply Quote 1
                  • Docti
                    Docti @Serge Cattoul last edited by

                    @serge-cattoul
                    Wish I would have somebody like Felix to let me start from scratch after trying several times to remove, install and redeem Bias fx ultimate mobile with no help from support. Still, only demo version working.

                    1 Reply Last reply Reply Quote 0
                    • governorjames
                      governorjames last edited by

                      @Felix
                      The same exact scenario the original poster described above is happening to me when on my iPad (desktop version works normally). Can you please cancel my registration as well? My owner account email is danferrena@gmail.com.

                      governorjames 1 Reply Last reply Reply Quote 0
                      • governorjames
                        governorjames @governorjames last edited by

                        @Felix
                        My Bias Head Processor number is: G100BH2D1017

                        Felix 1 Reply Last reply Reply Quote 0
                        • Felix
                          Felix Moderator @governorjames last edited by

                          @governorjames Just deactivated it from your account " danferrena@gmail.com", please try to register it again through BIAS Amp2 desktop/iOS version to see if that helps!

                          governorjames 1 Reply Last reply Reply Quote 0
                          • governorjames
                            governorjames @Felix last edited by

                            @Felix

                            This worked and I'm back up and running on my iPad.

                            Thank you!

                            1 Reply Last reply Reply Quote 1
                            • owickerman
                              owickerman last edited by

                              Hi.

                              I just encountered the same exact incident.

                              1 Reply Last reply Reply Quote 0
                              • jvillarreal1980it
                                jvillarreal1980it last edited by

                                I'm also having the same problem i made a purchase and it shows as demo.

                                1 Reply Last reply Reply Quote 0
                                • dantecastanha
                                  dantecastanha last edited by

                                  I'm having the same issue about license registration. Already made contac with support but no one is helping. Can someone reset my license?

                                  1 Reply Last reply Reply Quote 0
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