Bias Amp 2 on IOS License Activation Problem
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Hello.
When I connect Bias Amp 2 to my Bias Head Processor either with my iPad or my Iphone (brand new XR), I'm asked to register, and then the app stays undefinitely the "Activating license" screen...
But the information on that screen says that the "Current Owner Account" is ... me...
The only way to get out is to click on "RUN TEMPORARY", then the app is working but with the small greyed window "Activating License" always on top of it...
Am I missing something during the activation process ?
Thank you in advance for your help.
Serge
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@serge-cattoul Can you try to login to ToneCloud in BIAS Amp2 app to see how it goes? Check this tutorial:
https://help.positivegrid.com/hc/en-us/articles/360019836512-Free-BIAS-AMP-2-iPad-iPhone-for-BIAS-amplifier-users
BTW, I can see your BIAS Rack (SN:G100BH2P1113) has been registered under your account as well. -
@Felix
Hi Felix,
Regarding my license activation issue, could you please cancel any registration on your side ?
So I could restart the process "from scratch"...
I just can"t get out of this problem, and I have to always run it "Temporary"...Best regards,
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@serge-cattoul Just done! Please in&out and register it again.
Feel free to let me know any result. -
Thank you @Felix , I'll check this later today and I'll let you know.
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@Felix
Hi Felix, thanks for you support, it works now ! -
@serge-cattoul
Wish I would have somebody like Felix to let me start from scratch after trying several times to remove, install and redeem Bias fx ultimate mobile with no help from support. Still, only demo version working. -
@Felix
The same exact scenario the original poster described above is happening to me when on my iPad (desktop version works normally). Can you please cancel my registration as well? My owner account email is danferrena@gmail.com. -
@Felix
My Bias Head Processor number is: G100BH2D1017 -
@governorjames Just deactivated it from your account " danferrena@gmail.com", please try to register it again through BIAS Amp2 desktop/iOS version to see if that helps!
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Hi.
I just encountered the same exact incident.
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I'm also having the same problem i made a purchase and it shows as demo.
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I'm having the same issue about license registration. Already made contac with support but no one is helping. Can someone reset my license?
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@Felix please deactivate again from danferrena@gmail.com
I got a new iPad and this is happening again. It seems this is the only way to make the "activating license" loading window to go away.
Thanks
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I am almost regretting buying this product because I have tried for a week and a half to get someone to help me for this issue. Been using this for 2 years and this is now stopping me from using it. I love it guys but this is crap. its been two weeks since I could use mine.
