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    [ Important! ] For the Pro Tools crash issue

    Desktop guitar software
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    • Mike
      Mike Moderator last edited by Mike

      For those who are having the Pro Tools crash issue with the v1.6.8 BIAS FX plugin,

      We've had some findings here,

      Please try to delete the hidden ".license" file in Documents/BIAS_FX folder and open the Pro Tools session to see if the issue is resolved

      How to see hidden files on Mac

      How to see hidden files on Windows

      Thank you!

      1 Reply Last reply Reply Quote 2
      • drwarner48
        drwarner48 last edited by

        Yup that did the trick, sort of. I didn't notice it before, but I was getting an error uninstalling the previous version "Unable to deactivate license on this device". I deleted the license file and it crashed again. I then deleted the 'License.tmp" file and Pro Tools fired right up.

        Thank you.

        1 Reply Last reply Reply Quote 0
        • drwarner48
          drwarner48 last edited by

          Nah, PT started but all the project settings in FX were lost. I reactivated FX and tried to restart PT and it crashed again. I'm going back to 1.6.7.

          Mike 1 Reply Last reply Reply Quote 0
          • Mike
            Mike Moderator @drwarner48 last edited by

            @drwarner48 Thanks for your feedback, we'll look into this issue

            1 Reply Last reply Reply Quote 0
            • DSR
              DSR last edited by DSR

              This post is deleted!
              Mike 1 Reply Last reply Reply Quote 0
              • Mike
                Mike Moderator @DSR last edited by

                @david-rockower Really sorry for the issue and all the hassle, please roll back to v1.6.7 below as a workaround for now

                Mac: ProTools/RTAS/AAX

                Windows 64bit

                DSR 1 Reply Last reply Reply Quote 0
                • DSR
                  DSR @Mike last edited by

                  @mike Will Do thank you

                  1 Reply Last reply Reply Quote 0
                  • Mike
                    Mike Moderator last edited by Mike

                    Hi All, the most solid workaround now is rolling back to BIAS FX v1.6.7.3660 below

                    Mac: ProTools/RTAS/AAX

                    Windows 64bit

                    Please manually uninstall or delete BIAS FX AAX plugin in the locations below before installing any other BIAS FX versions

                    Mac
                    Macintosh HD > Library > Application Support > Avid> Audio > Plug-Ins

                    Win
                    C: > Program Files > Common Files > Avid > Audio > Plug-Ins

                    Thank you

                    studio10 1 Reply Last reply Reply Quote 0
                    • studio10
                      studio10 @Mike last edited by

                      @mike

                      any idea when this will be fixed, I'm new user and installed ver 1.6.7 linked above incase I had issues too.... does this effect everyone or just some users?

                      Mike 1 Reply Last reply Reply Quote 0
                      • Mike
                        Mike Moderator @studio10 last edited by

                        @studio10 This affects all PT users and we're working on the new release, thank you for your understanding

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