Order / Customer Support issues
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Let me know if you think I’m wrong here, but I’m really disappointed with Positive Grid’s order support.
I ordered a Spark Mini last month. The unit was defective.
I contacted Customer Support. They were prompt, started the exchange process.
It took 13 days from when I dropped off the defective unit at Fed Ex to when I received the replacement (East Coast).
The replacement that arrived was the wrong item!
Now, Customer Support is telling me to return this incorrect unit. Once received, they’ll send me another one. Based upon the last exchange, that should be another 13 days (maybe more, because of Christmas).
I told them that they should overnight ship the correct Spark Mini to me today since it was their error, and I’ll return the wrong item.
They won’t ship me the replacement until they receive the incorrect one back.
My argument is that I’ll be without a brand new amp for approximately a month. They should be working toget me the correct one quickly.
Plus, they told me to ship the incorrect one back, but provided no address, no shipping label.
Thoughts?
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Anyone know how to contact these guys?
I’ve been trying to get them to send me a return shipping label. 4 emails, no response.
They sent me the wrong item (which was a replacement for a defective one).
They told me to return the wrong amp for replacement but provided no shipping label or instructions. I don’t want to pay for shipping something back when it was their mistake.
I can’t find a phone number or Chat function, just email.
Thanks.
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@mark_aller in terms of respect to their customers, I think PS is in the first place, but counting from the worst towards the best. They don't trust that you ship the unit, but you MUST trust them, having made two mistakes already. For PS their customers are just pieces of s**t.
And in the meantime, they allow again that this forum is full with spammers. -
Fifth email sent - They finally responded.
They didn’t send a return label, they simply said they’d let me know when they have a return label generated.
This is three days after I received the wrong amp and contacted them for an exchange.
To recap -
- Defective amp sent back to PG.
- 13 days later, replacement amp was received.
- Replacement amp was the wrong one.
- I was told to send that back for exchange but given no mechanism for return
- 3 days later, PG still hasn’t given me a way to send wrong amp back for exchange
BUYER BEWARE !!!
