No sound output from Spark 40 speakers

岡勲

Hi, all

There is no sound coming from the speakers of the Spark 40.

All input sources.（input,bluetooth,aux)
There is sound coming out of the headphones. (All input OK)
Firmware Updated. (Spark firmware 1.7.5.182)
Factory reset has been performed.

Did this amp fail?

Dan Lawrence

Have you created a Support Ticket? How old is your Spark 40? Did it fail all at once, or did it intermittently cut out over time? I assume the speaker also fails when using the Spark 40 as a Bluetooth Speaker for music/backing tracks.

In the past, one Forum Member has suggested cleaning the Headphone Socket; it’s relatively easy and eliminates one potential cause. The socket acts like a switch; when the headphone plug is inserted it ‘turns off’ the signal to the speakers. It’s possible that a piece of debris could lodge in the socket and permanently activate the switch.

Given that cleaning didn’t solve the problem, I’d suspect a hardware component or wire connection failure. You definitely want to create a Support Ticket if your Spark 40 is new, or still under warranty. It still makes sense even if it’s not.

mnagle

Firmware Updated. (Spark firmware 1.7.5.182)
Factory reset has been performed.
Did this amp fail?

My Spark 40 failed with the 1.7.5.182 firmware update. I am still working with PG support trying to get it to work again. I had a UI Design Error Code displayed on the screen when it updated.
My Spark has been out of commission for a week now and I am losing hope that PG will get it working again. We have tried multiple firmware installs without success. It was working fine prior to this upgrade.
Open a support case and hopefully your experience is better than mine and they get yours working again.