Lack of support from customer services
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Is there a way to contact support other than zendesk? I have an issue and I have requested a supervisor for over 2 weeks and all I hear is crickets. Every time I connect to chat it creates a new ticket and I believe they might be wasting my time so I fall off the return window.
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@infralap So far I've had an awful time with support. It's been 3 weeks of issues and still not solved.
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@infralap
It's the FN worst... If I had a gig or recording session yesterday, Positive Grid would have ruined it..I paid all this money, just to log in and have them put me in demo mode..
I am 100% Anti Positive Grid now and will do all I can to warn people about their incompetent and uncaring nature.
Tying your programs functionality to a log in, should be criminal.
They simply don't care..
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@timsavage 3 weeks better than me, I started dealing with them in in Jan/Feb still not resolved
