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    Bias FX 2 Crashing to Desktop

    Desktop guitar software
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    • Eph
      Eph last edited by

      I have updated Bias FX 2 with the March 8th update and now Bias Fx 2 crashes every time I try to add an effect to the FX chain.
      Anyone else experiencing this?

      Any help would be great!

      fndtomas phonaak 2 Replies Last reply Reply Quote 1
      • Ivity Creat
        Ivity Creat last edited by

        I noticed the very same issue.
        I am on a Apple iMac and when the app does not crash it is very slow compared to before the upgrade. Response changing from amp panel to patch list for example.

        juhasz.tamas 1 Reply Last reply Reply Quote 0
        • rob_verstraaten
          rob_verstraaten last edited by

          I have the same issue. just bought the riff with bias fx 2 pro. I am on a pc windows 10

          1 Reply Last reply Reply Quote 0
          • tim.drhfer
            tim.drhfer last edited by

            same, what's going on here. highly annoying, breaks the entire software.
            no fix in weeks?

            1 Reply Last reply Reply Quote 0
            • jspalding.nm
              jspalding.nm last edited by

              Same here using Windows 10. I'd say that 80% of the time I try to add an effect to a signal chain BIAS FX 2 crashes to desktop. Diagnostics from the Reliability Monitors show:

              Problem Event Name: APPCRASH
              Application Name: BIAS FX 2_x64.exe
              Application Version: 2.4.4.6350

              This is a SERIOUS bug! Please fix ASAP.

              1 Reply Last reply Reply Quote 2
              • jgatts
                jgatts last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • sjayejohnston
                  sjayejohnston last edited by

                  Yep, same for me, it's doing me head in a little. Have a simple chain and just adding a noise gate is enough to send me crashing to the desktop.

                  For other effects I found I could add with a double click, THEN move the fx unit into the signal chain where I wanted OK, but drag and dropping to where I wanted it would crash the program. For the noise gate, it doesn't matter how I do it.

                  Very irritating.

                  I'm on Windows 10 as well fwiw.

                  1 Reply Last reply Reply Quote 0
                  • hxhippy
                    hxhippy last edited by

                    same issue on my end

                    Ran compatibility mode all the way down to Vista, no luck. Not a windows version issue.

                    Swapped some settings in properties, so far getting some results - tested dropping / adding/swapping amps plugins pedals, etc no crash

                    What I did to get some better results (so far, only tested today for a few hours)
                    (Default install location: C:\Program Files\BIAS FX 2 Application (64bit)\BIAS FX 2_x64.exe)

                    Settings:
                    Right click on the bias fx .exe > Properties > Compatibility

                    Check:

                    • Disable Fullscreen Optimizations
                    • Run as admin
                    • Use legacy display ICC color management

                    I am assuming this problem must be similar to hardware/software specific after scrolling for hours through Reddit and watching the event log in windows

                    Are we all on AMD graphics by chance?

                    Please respond with any similar hardware components, that might help us isolate the issue.

                    I put in a support request already, waiting on a response.

                    i7-8700K
                    AMD 6700XT (Adrenaline Driver)
                    PreSonus Studio26c USB (Universal Control Drivers / Everything installed)
                    Corsair mouse / keyboard / ram - running iCue
                    Arturia MK2 Minilab
                    GSP1101 (USB)
                    ASUS Mobo

                    Moderate overclock/water loop, @ 5.1 - the system is stable even under full gaming/video editing load, so it's not because of overclocking, the app crashed at intel defaults, and bios defaults as well under the same conditions.

                    Also plugged in via USB:
                    Astro Mixamp
                    Multiple Webcams

                    I'll mention my DAW just for kicks because the software in standalone mode crashed as well, so I doubt the DAW matters.
                    Studio One 5/Sphere

                    hxhippy 1 Reply Last reply Reply Quote 0
                    • hxhippy
                      hxhippy @hxhippy last edited by

                      @hxhippy Crashed again after heavy use for a while.

                      Still must be resolved, please advise

                      1 Reply Last reply Reply Quote 0
                      • hxhippy
                        hxhippy last edited by

                        Updated, the response from Positive Grid:

                        https://forum.positivegrid.com/topic/6565/official-response-from-positive-grid-regarding-ver-2-4-4-6350-crashing

                        Joan Paz 1 Reply Last reply Reply Quote 1
                        • juhasz.tamas
                          juhasz.tamas @Ivity Creat last edited by

                          @ivity-creat what Imac do You have? I have a 2015late version of 27", with 16g Ram, and facing the same lagging and crash. I was thinking that I would need to upgrade the Mac, but would be nice if You can confirm which version of Imac is normally working fine with FX2.
                          Is the downgrade patch helped You?

                          Thanks!

                          1 Reply Last reply Reply Quote 0
                          • Joan Paz
                            Joan Paz @hxhippy last edited by

                            @hxhippy did it work to you? they gave me two different previous Versions but it still not working.

                            hxhippy 1 Reply Last reply Reply Quote 1
                            • vivafunk
                              vivafunk last edited by

                              same issue for me on windows 10

                              1 Reply Last reply Reply Quote 0
                              • fndtomas
                                fndtomas @Eph last edited by

                                Does the software requires internet connection ?
                                It seems that the crashes happens consistently if the computer is not connected to the internet. I can reproduce it consistently.

                                1 Reply Last reply Reply Quote 0
                                • phonaak
                                  phonaak @Eph last edited by phonaak

                                  @eph Today I bought Bias FX2 Pro.
                                  Same issue.
                                  MBP M1 Big Sur 11.6.4

                                  1 Reply Last reply Reply Quote 0
                                  • hxhippy
                                    hxhippy @Joan Paz last edited by

                                    @joan-paz Currently with the version they gave me (see link above for version) it is working as intended. Using ASIO driver, no issues.

                                    Working as standalone and within DAW via VST3.

                                    Based on how many people this solution did not help out, it's safe to assume that internal PC hardware and drivers play a significant role in this glitch. They likely didn't add support for common drivers or system configurations.

                                    Running:
                                    Presonus 26c, factory drivers via Universal Control
                                    ASIO4All driver to decrease latency
                                    Intel i7 8700K @ 5.1
                                    64GB 3200 DDR4 Corsair Pro Ram / 4 sticks, set XMP/Dual Channel
                                    Windows 11 dev build
                                    Studio One 5/Sphere

                                    Unused with bias, but running concurrently:
                                    GSP1101, c63 firmware xedit Via USB/MIDI
                                    Arturia MKII MIDI/USB
                                    GTX1080 / factory clock speeds

                                    Maybe rerouting driver through ASIO4All is part of the solution?

                                    1 Reply Last reply Reply Quote 0
                                    • hxhippy
                                      hxhippy @Guest last edited by

                                      @rex-progrock I get the frustration, I dug around on YouTube looking for a digital option for amp sims that aren't trash, this or native instruments were the clear frontrunners. I opted for this software because of the amount of effects and configurations I could build, and I've been pleased with the results... When the software works.

                                      I bought the top tier pack with the metal add on, big investment, I expected it to work immediately and flawlessly. It did not. I had to find the right drivers, the right frequency settings, and roll back to the older version for the software to be compatible.

                                      Their QA team needs to test more environments, and have a better error data collection policy to ensure they are being proactive in developing the software to the fullest extent.

                                      Be aware though, drivers, bitrate, additional installed components etc greatly increase the chance of driver compatibility issues. Try all the configs you can before giving up entirely.

                                      It's possible their team has enough data to point you in the right direction if you give them even seemingly unnecessary driver / concurrently running software while using the bias software, it can have a significant impact. If it doesn't work after all that, I'd get in touch with them for a refund. No idea if they would honor it, but it'd be worth the discussion.

                                      I've been a developer for over 17 years now, and a musician for longer than that, so I've dealt with it all, good, bad, indifferent. This company is at least responsive to support tickets, which is a plus. It's not a good situation overall and in no way should be normalized, but it's what we've got unless you buy other software. Fortunately, they got the software running on my build with the system specs stated above.

                                      1 Reply Last reply Reply Quote 0
                                      • matlabhoga
                                        matlabhoga last edited by

                                        It seems that the crashes happens consistently if the computer is not connected to the internet. I can reproduce it consistently.

                                        1 Reply Last reply Reply Quote 0
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