Wrong infos in the help-section

Sascha Ballweg

The following help-files are wrong and still not updated by the IT.
Do you have any additional infos about errors in this support-section?

CAB SIM SWITCH (still not updated online)
https://help.positivegrid.com/hc/en-us/articles/209743586-Custom-Dial-and-Cab-Sim-Switch

The “CAB SIM” is either your own custom IR (Impulse Response) or one of the cabinets included in your BIAS Amp Professional desktop (and iOS) Software.
This is particularly useful if you are using an external cabinet, or use in a studio setting where you may want to only record the head and Re-Amp later on.

…
Using the “CAB SIM” Switch, flick DOWN to disengage the simulated cabinet.
The LED will be turned OFF to signal the Cabinet Simulation is now active.
Simply flick back UP to engage the Cabinet Simulation.
The LED will start glowing and turn ON to signal the Cabinet Simulation is now active.

Backup my presets (still not updated online)
https://help.positivegrid.com/hc/en-us/articles/218315863-I-want-to-know-how-to-backup-my-presets
*"Thanks for writing to Positive Grid support!

Try moving EVERYTHING in the /Users/(User name)/Documents/Bias/ folder, there are additional files in the parent directory that are needed. I'll have our team update the help page."*

Felix

@sascha-ballweg just fixed it!! BTW, we've been reviewing some articles on Help Center for weeks and will update some of them very soon.

Sascha Ballweg

Hi @felix , glad to meet you here, too. Keep on rockin'

Felix

@sascha-ballweg Please feel free to share any feedback here!!

Where does it allow you to select a user IR in Bias or Bias FX?

Sascha Ballweg

@tannhauser is there a wrong info about that in the helpfiles?

I haven't seen it. user ir brings nothing in search over there.

danbieranowski

@tannhauser If you're looking for this in Bias Amp, you can find out how here: https://www.positivegrid.com/2015/09/bias-professional-impulse-response-loader/

That easy, huhn? Yeah, didn't notice that drop-down arrow. One down (I'm sure I wasn't the only one to ask for an IR loader), now need it for FX. I mean, I may not need it. With previous gear/apps, I've run through a fair bit of IRs and not been satisfied with any of 'em, especially 3rd-party. And the only PG cab I care for is the G25 412 - which has surprised me, because I've hated every other greenback IR.