BIAS Twin Delay Audio Drop Out when engaged

[juanchernandez]

Bias Delay Twin Audio Drop Out when engaging effect.
I have been having the same issue with this pedal since purchase:
The Audio seems to cut out, or "dip" the effect is first engaged.

For troubleshooting, I have:
Used the Delay Twin in both the FX loop of an amp, as well as in front of an amp (as the only pedal to isolate the issue)
Used the included power supply, as well as testing using another isolated power supply (Voodoo Labs Pedal Power Digital)
Updated to the latest firmware
Done several factory resets
And of course, tried several different cables and guitars

If I hold out a chord or a note; and press the BYPASS button, you can hear the audio drop in volume, then swell back up. It is not an intermittent issue, it happens every time.

Is this just the way the pedal acts when engaged?

Thanks!

[Korkenknopfus]

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