AirTurn BT200S-6 Controller and spark

[Giacomo Trovatello]

so today i walked into the music store and picked up the AirTurn BT200S-6 Controller how can i get this to work with my spark... thank you

[Giacomo Trovatello]

real dissapointed in positive grid,

Airturned reached out to me that support goes trough positive grid as they have an agreement,

i emailed positive grid, see answer one and below answer 2

Feb 13, 2022, 1:42 AM GMT+8
Hi Don,

Thank you for contacting Positive Grid customer support and we sincerely apologize for the delayed reply to your query, as we're currently experiencing high email volume which is causing a backlog on our end.

We understand that you want to use the AirTurn BT200S-6 Controller on the Spark Amp. We are more than willing to assist you with your concern.

Kindly note the following:

1. AirTurn BT200S-6 Controller is not officially authorized by Positive Grid, we do not support these products in any form.
2. Customers can try 3rd party accessories like this, but we do not guarantee complete functionality or provide related support.
3. Any failure caused by the use of unofficial accessories may cause the product to lose its warranty.

I will forward this ticket to our troubleshooting specialists for further investigation. Rest assured that we will help you address this issue as soon as possible.

You can expect a reply within the next 48 hours. Thanks again for your continued support.

answer 2

Feb 14, 2022, 5:35 PM GMT+8
Hi there,

Thanks for reaching out. I hope this letter finds you well.

I understand that you would like to control the Spark amp with AirTurn BT200S-6.

However, I'm afraid only the Spark Control can be used to control the Spark Amp.

Let me know how it goes, I'm always ready to help. Stay well and be safe.
Sincerely,
Heyling.

so put everything together airturn says they have agreement with them, probably because the positive grid pedal is an airturn with special firmware (oem product)

answer 1 they will help me

answer 2 F*** off we dont support ,

where is the agreement gone lol ,

i now reached out with the answer from spark to airturn again