$300 and two months wasted so far because PG customer service basically doesn't work
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I bought a Spark on the 6th of December. It took a bit longer to get dispatched than I expected, but hey, it's a COVID Christmas, give them a break, right?
Then I had to move houses. So on the 16th of December, I let PG know. A week later on the 23rd, they responded saying that a fee may be payable, and that one of the two parcels was already on its way and may not be able to be changed.
The invoice for the address change finally came through on the 6th of January - which was actually after the first parcel (the bag) had arrived. Fortunately, the old house was still vacant at that point.
Flash forward to the 5th of February, where after two months my amp gets delivered.
To the wrong address. Which is now tenanted, behind a large fence, and around 20 km (14 miles) away. On the other side of the city.
So of course I spoke to Aramex, the courier company, ready to rip them a new one. But the lady there kindly informed me that they didn't receive the address change request from the client (that's you, Positive Grid) until the 21st of January.
Over a month after I requested it - and a day after the amp had left the depot. Oh, and they charge $5.50 for a redirect whereas PG charge the customer $20, but hey, that's business and basically to be expected at this point.
So to recap - I bought a Spark at the start of December last year, requested an address change ten days later, didn't get a response for a week, took another two weeks for the invoice to come through to pay for the address change, and it still took PG another two and a half weeks to inform the courier company of the address change - which didn't happen until after the amp had been shipped.
Fuck you, guys. It's been over two months since you took my money. I've e-mailed you multiple times over the last three days about this. Your ineptitude and utter uselessness when it comes to customer service and logistics have done my fucking head in.
Fix this, or I will be complaining to every single person who will listen - whether on social media or a regulatory agency (they actually get shit done in Australia, trust me). If you don't come to the table and at least fucking respond to me I will get my money back or my amp delivered one way or another, but I will also be making sure no one I know goes anywhere near your company. Which is such a shame, because your products seem great - but this is a fucking joke.
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@jarrad-parke You are another happy customer. PG is doing it great! But, as I said, they are probably too busy programming the “coming soon” feature for Celestion Cabinets for the mobile version, since two years. In the meanwhile this forum is overran with spam from despicable subnormals and moderators shine for their absence.
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yea.. useless.. but I don't think this company gives a sh!t..
Hopefully they start wiping their @rses and offer you a refund on the change of address scam...
best to put it all behind you and and play some old slayer riffs, so that PG can rott in hell👹
