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    Bias FX 2 unable to hear anything in Tonecloud or download

    Desktop guitar software
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    • seanalong2002
      seanalong2002 last edited by

      Hi,

      I've just bought Bias FX 2 elite and when I go into the tonecloud and try to preview a tone I just hear the amp I've got selected on the main screen. I also can't download anything as I get an known error message.

      Anyone else having this problem? I've tried re-installing several times, is it an issue with my account? I've upgraded from Demo.

      Thanks,

      serkandovan j.c.pavic.a 2 Replies Last reply Reply Quote 0
      • serkandovan
        serkandovan @seanalong2002 last edited by

        @seanalong2002
        I have same problem too.

        1 Reply Last reply Reply Quote 0
        • j.c.pavic.a
          j.c.pavic.a @seanalong2002 last edited by

          @seanalong2002 It seems to be a general issue, a lot of people (including myself) have the same problem

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          • ian.johnson511
            ian.johnson511 last edited by

            Seems to be a problem for a lot of people lately.

            I myself made a post about it yesterday under the exact same situation (just bought the program).

            Guess we just have to hope that it gets fixed sometime soon.

            1 Reply Last reply Reply Quote 0
            • dennisog
              dennisog last edited by dennisog

              Same here. The last few days problems with server connection and downloading presets.
              Please fix.

              1 Reply Last reply Reply Quote 0
              • john.doyle
                john.doyle last edited by

                I can search but cannot download the tones. I'm on a macbook.

                1 Reply Last reply Reply Quote 0
                • serkandovan
                  serkandovan last edited by

                  To positive grid ,
                  We are waiting your solution for this problem.

                  1 Reply Last reply Reply Quote 0
                  • diogonr
                    diogonr last edited by

                    I also have this problem

                    1 Reply Last reply Reply Quote 0
                    • jim.solovey
                      jim.solovey last edited by jim.solovey

                      Well, since people are having some success with my post, I will put it here to, I'm sure the admins won't mind since we can actually use the product now until a patch or something comes out:

                      Hello, I purchased the Elite for Windows 10 last night and have been trying to figure this out all day as well.. I think I may have found a work around... although it is less than ideal, I am now able to download tones by doing the following: Search for the tone you are looking for or wanting to try. Hover over the block that contains the tone that you wish to preview and click the three dots and choose detail, now VERY IMPORTANT. instead of trying to preview or downloading the preset, you have to click on the username of the person that created the tone, once you do that, then look in their list of presets for the tone you wanted... and now you can click preview or download and it should work ...It's a long way around, but I haven't had one fail to download since I started using this method.. Good Luck!

                      So basically,

                      Search for a tone
                      Click the three dots of the tone you wish to try and choose detail
                      Once on the detail screen, do not press preview or download, Instead, you must click on the username of the person that created it.
                      Now find the tone that you originally were looking for in their list of presets and you can either now click preview or click the three dots, choose detail and now download....
                      Once you do it a few times, it goes pretty quickly, hopefully they can fix it soon.

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