Bias Amp 2 will not install
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I recently purchased and downloaded Bias Amp 2 for Windows 64bit. I keep getting this error message when I try to install the file: Installation package could not be opened.
I tried several troubleshoot steps but nothing has worked. All other PositiveGrid programs installed fine as well as any other installer.
Anyone else have this problem? Any ideas?
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@shawn-king Have you downloaded the installation file more than once? That message sounds like file corruption. They have a lot of issues, but this is not generally one of them.
I would re-download the install file, to a 2nd location, and try to install from there.
If that does not work, you are most likely looking as some sort of windows installer issue.
Sometimes you can create a new user profile, in "control panel - User Accounts - Manage Another Account - Add A New User In PC Settings."
Log into the newly created account, attempt the install from the new profile.If it still does not work, you could have a deeper windows issue. Do a deep virus scan, with current Antivirus software, using the latest virus definitions.
Of course, putting in a ticket with support is key. To see if they will respond. They do not maintain a public Technical Support Knowledge base. Only they have access to certain "Know issues" with the software.
Hope that helps.
