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    • zeteeto
      zeteeto last edited by

      Received 2 days ago. Unable to play any sound via guitar or bluetooth. No problems with bluetooth connectivity. Firmware is up to date.

      Ive tried factory resets, bluetooth resets and reconnections and reupdating the firmware. Nothing works. No answer from Positive Grid via email or instagram.

      Spent $ on a lemon. Writing up my zero star review as we speak

      richiedx7 1 Reply Last reply Reply Quote 0
      • richiedx7
        richiedx7 @zeteeto last edited by

        @zeteeto If this happened after the firmware update try and update again using this link. It worked for me but I did have to execute the .bat file and NOT the .exe file.

        @andrew-jones said in Spark not working after firmware upgrade:

        Try this firmware upgrade. Support sent it to me and it worked after my device was a brick. Remember to have all the ASIO drivers installed on your PC first.
        
        https://help.positivegrid.com/attachments/token/bZSa75pa3YhK6rHBWHliioT1q/?name=New_Spark_Firmware_Updater_with_Log__ADI_WIN_.zip
        csiko86 nil_control 2 Replies Last reply Reply Quote 0
        • csiko86
          csiko86 @richiedx7 last edited by

          @richiedx7 said in no sound:

          https://help.positivegrid.com/attachments/token/bZSa75pa3YhK6rHBWHliioT1q/?name=New_Spark_Firmware_Updater_with_Log__ADI_WIN_.zip

          same here, but I've tried first to update with the .bat - no sound. Than again with the .exe and it worked...

          nil_control 1 Reply Last reply Reply Quote 0
          • nil_control
            nil_control @csiko86 last edited by

            @csiko86 Thanks. Still nothing

            1 Reply Last reply Reply Quote 0
            • nil_control
              nil_control @richiedx7 last edited by

              @richiedx7 said in no sound:

              https://help.positivegrid.com/attachments/token/bZSa75pa3YhK6rHBWHliioT1q/?name=New_Spark_Firmware_Updater_with_Log__ADI_WIN_.zip

              Thanks. doesnt work

              richiedx7 1 Reply Last reply Reply Quote 0
              • richiedx7
                richiedx7 @nil_control last edited by

                @nil_control Are you using PC or Mac? If PC then did you install the windows asio file first? I'm not sure about Mac's.

                1 Reply Last reply Reply Quote 1
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