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    Unable to update Firmware to 1.5.4.102

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    • jktikkanen
      jktikkanen last edited by jktikkanen

      After attempting the update on a Windows 10 PC, the Firmware Updater says: Firmware updating failed.
      Just left with 5 blinking red lights on top.
      Help!

      jayncc1701 camlbellk 3 Replies Last reply Reply Quote 1
      • jayncc1701
        jayncc1701 @jktikkanen last edited by

        @jktikkanen Ive been fighting this for the last 4 days with no resolve. When I open a ticket or do live chat, I get the very helpful "Have you tried restarting your computer?" "Have you tried a different USB port" all of which I put in the initial ticket. After about 5 minutes of chatting,

        I then got "Please make a step by step video of yourself doing the updating process"...

        So yeah, they've been a big help...

        Gary_Hutchings 1 Reply Last reply Reply Quote 1
        • Gary_Hutchings
          Gary_Hutchings @jayncc1701 last edited by

          @jayncc1701 Their lack of understanding proper support will be what puts them in bankruptcy court. If you want some gray hair, go read all the statements about PG on The Better Business Bureau..

          You will find the same "You are just dumb, stop bothering us" attitude in their responses there.

          I have even offered them free help. They would rather alienate and insult all their customers that are having issues.

          This is not a US company, this is a Taiwanese company, they have the standard "On your knees peasant" attitude toward anyone they see as "a problem"

          camlbellk 1 Reply Last reply Reply Quote 0
          • camlbellk
            camlbellk last edited by

            I tried to update to firmware 1.5.4.102. I get a message saying firmware updating failed. Now I have 5 blinking lights and can't even do a factory reset. I have followed all the videos and tried all suggestions, and my amp still doesn't work. Help!

            1 Reply Last reply Reply Quote 0
            • camlbellk
              camlbellk @jktikkanen last edited by

              @jktikkanen I have the same problem. Have you found a fix? I am ready to return my amp.

              1 Reply Last reply Reply Quote 0
              • lkibanoff
                lkibanoff last edited by

                same thing happened to me. useless update that's being forced out to all and it bricked the spark40, 5 red LED blinking light. any solution yet?

                Gary_Hutchings 1 Reply Last reply Reply Quote 0
                • Gary_Hutchings
                  Gary_Hutchings @lkibanoff last edited by

                  @lkibanoff I have heard them advise turning off Anti-virus software, and running the update again until it sticks.. As a trained antivirus tech, if that is the case, they have some serious re-coding to do. You should never have to drop your security to update something well written.

                  I don't know this personally, I have not bought this amp, I am just a tech that follows the forums and offers what information I can..

                  Gary_Hutchings camlbellk 2 Replies Last reply Reply Quote 0
                  • Gary_Hutchings
                    Gary_Hutchings @Gary_Hutchings last edited by

                    @gary_hutchings I have also heard that the problem with the update has to do with PG AISO drivers. If the other fails to help, you could try "ASIO4ALL" https://www.asio4all.org/

                    Installing these drivers, and trying the update again.

                    Other USB ports and cords..

                    Just trying to think for all I have read about.

                    1 Reply Last reply Reply Quote 0
                    • camlbellk
                      camlbellk last edited by

                      Benjamin was great to work with. He gave me new firmware to download and install. My amp is working again!

                      lkibanoff Mark Wagner 2 Replies Last reply Reply Quote 1
                      • lkibanoff
                        lkibanoff @camlbellk last edited by

                        @camlbellk , so there is HOPE,...who is Benjamin?

                        camlbellk 1 Reply Last reply Reply Quote 0
                        • Mark Wagner
                          Mark Wagner @camlbellk last edited by

                          @camlbellk please help amp just has all blinking lights and cannot update

                          camlbellk 1 Reply Last reply Reply Quote 0
                          • camlbellk
                            camlbellk @Mark Wagner last edited by

                            @mark-wagner go on chat. They have a new firmware version. I had the same problems as you. The new firmware did the trick. I spoke with Benjamin, he was very helpful.

                            1 Reply Last reply Reply Quote 0
                            • camlbellk
                              camlbellk @lkibanoff last edited by

                              @lkibanoff Go on chat. (Only certain hours) but 7 days a week. Benjamin emailed me a new firmware version and it worked! I was ready to throw the towel in.

                              1 Reply Last reply Reply Quote 0
                              • camlbellk
                                camlbellk @Gary_Hutchings last edited by

                                @gary_hutchings I was given a new firmware version that solved my problems. I find it odd that you are making assertions yet you don't even own the amp. Not right of you to bad mouth them because of that. Are you just trolling? Give it a break. Support was very professional and solved my problem.

                                1 Reply Last reply Reply Quote 0
                                • camlbellk
                                  camlbellk @Gary_Hutchings last edited by

                                  @gary_hutchings Their support was excellent. Got me up and running in no time. You don't even own the amp. The assertions you are making are wrong. Go troll elsewhere.

                                  Gary_Hutchings 1 Reply Last reply Reply Quote 0
                                  • camlbellk
                                    camlbellk @jktikkanen last edited by

                                    @jktikkanen get the new firmware version. I had the same problems as you and the new firmware fixed it!

                                    1 Reply Last reply Reply Quote 0
                                    • Gary_Hutchings
                                      Gary_Hutchings @camlbellk last edited by

                                      @camlbellk

                                      1. You don't get to tell me anything, about anything. :D
                                      2. I have been trying to help people here, more that can be said for their support. Most of the time, my advice in the end is "Put in a ticket".
                                      3. I have had my own experience with support. So have more people than I have had time to read about on the Better Business bureau.
                                        I am glad you got good support, while so many of us have not.
                                      4. What would you know about support? Not that I care, but if you are going to pretend that I don't know what I am talking about, what do you know?

                                      The technical support centers I have set up, always had at least one person in forums.

                                      Their support comes from a place of arrogance, you are not qualified to say different..

                                      And the support you are getting now, as apposed to the support people were getting a few months ago..? Funny how screwing up so bad with hardware and code releases can humble you into providing better support.

                                      Assume at someone that gives a crap.

                                      1 Reply Last reply Reply Quote 0
                                      • lkibanoff
                                        lkibanoff last edited by

                                        @gary_hutchings and @camlbellk
                                        Thank you all for the support and advise. I did use the Support Chat and Jovie was able to send me a new firmware, which seems to fixed the problem, my Spark40 is now up to date and is working fine. THANK YOU ALL!!!
                                        DON'T LOOSE HOPE.. IT'LL GET FIX

                                        Gary_Hutchings 1 Reply Last reply Reply Quote 1
                                        • Gary_Hutchings
                                          Gary_Hutchings @lkibanoff last edited by

                                          @lkibanoff That is great news. Very happy to hear

                                          1 Reply Last reply Reply Quote 0
                                          • Kurt Eckert
                                            Kurt Eckert last edited by

                                            How do you actually contact support? The Contact Support link is broken. My Spark is currently bricked because of that update.

                                            1 Reply Last reply Reply Quote 0
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