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    Unable to update Firmware to 1.5.4.102

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    • jktikkanen
      jktikkanen last edited by jktikkanen

      After attempting the update on a Windows 10 PC, the Firmware Updater says: Firmware updating failed.
      Just left with 5 blinking red lights on top.
      Help!

      jayncc1701 camlbellk 3 Replies Last reply Reply Quote 0
      • jayncc1701
        jayncc1701 @jktikkanen last edited by

        @jktikkanen Ive been fighting this for the last 4 days with no resolve. When I open a ticket or do live chat, I get the very helpful "Have you tried restarting your computer?" "Have you tried a different USB port" all of which I put in the initial ticket. After about 5 minutes of chatting,

        I then got "Please make a step by step video of yourself doing the updating process"...

        So yeah, they've been a big help...

        1 Reply Last reply Reply Quote 0
        • camlbellk
          camlbellk last edited by

          I tried to update to firmware 1.5.4.102. I get a message saying firmware updating failed. Now I have 5 blinking lights and can't even do a factory reset. I have followed all the videos and tried all suggestions, and my amp still doesn't work. Help!

          1 Reply Last reply Reply Quote 0
          • camlbellk
            camlbellk @jktikkanen last edited by

            @jktikkanen I have the same problem. Have you found a fix? I am ready to return my amp.

            1 Reply Last reply Reply Quote 0
            • lkibanoff
              lkibanoff last edited by

              same thing happened to me. useless update that's being forced out to all and it bricked the spark40, 5 red LED blinking light. any solution yet?

              1 Reply Last reply Reply Quote 0
              • camlbellk
                camlbellk last edited by

                Benjamin was great to work with. He gave me new firmware to download and install. My amp is working again!

                lkibanoff Mark Wagner 2 Replies Last reply Reply Quote 0
                • lkibanoff
                  lkibanoff @camlbellk last edited by

                  @camlbellk , so there is HOPE,...who is Benjamin?

                  camlbellk 1 Reply Last reply Reply Quote 0
                  • Mark Wagner
                    Mark Wagner @camlbellk last edited by

                    @camlbellk please help amp just has all blinking lights and cannot update

                    camlbellk 1 Reply Last reply Reply Quote 0
                    • camlbellk
                      camlbellk @Mark Wagner last edited by

                      @mark-wagner go on chat. They have a new firmware version. I had the same problems as you. The new firmware did the trick. I spoke with Benjamin, he was very helpful.

                      1 Reply Last reply Reply Quote 0
                      • camlbellk
                        camlbellk @lkibanoff last edited by

                        @lkibanoff Go on chat. (Only certain hours) but 7 days a week. Benjamin emailed me a new firmware version and it worked! I was ready to throw the towel in.

                        1 Reply Last reply Reply Quote 0
                        • camlbellk
                          camlbellk last edited by

                          @gary_hutchings I was given a new firmware version that solved my problems. I find it odd that you are making assertions yet you don't even own the amp. Not right of you to bad mouth them because of that. Are you just trolling? Give it a break. Support was very professional and solved my problem.

                          1 Reply Last reply Reply Quote 0
                          • camlbellk
                            camlbellk last edited by

                            @gary_hutchings Their support was excellent. Got me up and running in no time. You don't even own the amp. The assertions you are making are wrong. Go troll elsewhere.

                            1 Reply Last reply Reply Quote 0
                            • camlbellk
                              camlbellk @jktikkanen last edited by

                              @jktikkanen get the new firmware version. I had the same problems as you and the new firmware fixed it!

                              1 Reply Last reply Reply Quote 0
                              • lkibanoff
                                lkibanoff last edited by

                                @gary_hutchings and @camlbellk
                                Thank you all for the support and advise. I did use the Support Chat and Jovie was able to send me a new firmware, which seems to fixed the problem, my Spark40 is now up to date and is working fine. THANK YOU ALL!!!
                                DON'T LOOSE HOPE.. IT'LL GET FIX

                                1 Reply Last reply Reply Quote 0
                                • Kurt Eckert
                                  Kurt Eckert last edited by

                                  How do you actually contact support? The Contact Support link is broken. My Spark is currently bricked because of that update.

                                  1 Reply Last reply Reply Quote 0
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