I no longer support Spark
cmsaw83 last edited by
As of yesterday I put my Spark 40 up for sale on my local Craislist site. Obviously this is a personal decision, but I can't help but think of Jerry McGuire and wanting to ask.... WHO'S COMMING WITH ME?!
Its too late for me to return my spark, or I would. So I am going to re-coup what I can from it in a classified sale, and move on, and I think anyone else who has had issues with theirs would feel more at ease if they did the same.
There is nothing worse than spending hard earned money on a product that promises to be so many things, yet in the end only delivers half-way on MOST of them, before taking a complete S%$# on you and breaking down all together, only for you to have to spend valuable time bringing it back to life (lackluster as it may have been, it's still gotta function in order to sell it). Then, even in selling it, you halfway feel a douche yourself as you realize you are not only passing along a turd, but requesting that some individual pay you money for it as well!
I'll be glad to get rid of it, and I look forward to a time when a good, reputable company (one who actually has a customer service department with a number that gets you in touch with an actual human being) decides to take this tech and use it as a foundation to build something similar, but better, that actually works great and is a joy to own! I'll buy one when it happens.
Im done with positive grid, and moving on to more fruitful offerings from a great company called Two-Notes. The Captor 16 and the CAB M+ are killer. Check em out if you have a chance.
Gary_Hutchings last edited by
@cmsaw83 I think I figured out why Positive Grid is failing so hard.
They have 91 employees listed on LinkedIn, not a single one of them has "Support" in their title.
That is not to say that they do not have some person with the title Technical Support Team Leader, or Support Engineer, but they don't take it seriously enough to make it a Key position in the company, from what I can tell.
Unless they begin to understand that fixing issues, and taking care of the customer when they have technical issues is FAR more important than adding new hardware, or features to the software, they will go out of business.
They need to hirer a Technical Support Manager, make it a top priority.
This company will not continue to be viable if they do not warmly, and effectively interface with their customers when they have issues.