Positive Grid Support Owes Me An Appoligy
After compiling data from two different MIDI testing programs, one that Support suggested, showing that the MeloAudio MIDI commander was working perfectly, I was treated like I just didn't understand MIDI. I was condescendingly sent "MIDI 101" documentation, because I just "don't understand how MIDI works".
Against my better judgment, I bought the Acoustic expansion pack, that made me aware of a BIAS FX2 Update. (I love the Expansion)
I read the update text and see a few fixes to do with MIDI.
So, months after I gave up on it, I updated BIAS FX2, and BOOM! The MeloAudio MIDI commander just starts working..
I love this software, obviously. Even after being treated like I was stupid by support, I still bought more software. As a software developer, that is unheard of for me. I never reward lousy technical support. Thank goodness, the programmers made up for the shortcomings of support.
There was some unpleasant "Gentleman", made some derogatory reference to the "Boomer" in the forums having problem with BIAS FX2 working with the MIDI Commander, after all, it worked for him. I am GenX, that is why I don't care what childish things you call me. We grew up with a pair.
Pro Tip: If the problem were not with the BIAS FX2 software, the software update wouldn't have made the hardware functional.
Thank you to the programmers. Fire the support people, and replace them with people that care.
I have been a consultant, and musical instrument purchasing agent, for 30+ years, I would like to be able to recommend this software to my consulting customers.. I can't do that while your support system is so rude.
P.S. Discount what I say, but know, the music I make using this software is heard by millions. I would list the software I use in the posts if I ever felt like the company gave two flips.
Gary Lee Hutchings
wrencher last edited by
If you want to be taken seriously I have a few pieces of advice:
- Use a spellchecker
- Organize your thoughts into anything reasonably understandable.
- Re-evaluate your online presence (and privacy settings).
- Don't lie.
- Choose your battles.
Glad MIDI Commander is working for you now, though.
@wrencher Try feeling just a little less self important.
I don't care how you, or anyone else sees me. Next time you feel like being a donkey, do it at someone that cares what you think about anything.
I had something to say, I said it, your tears flow.. I didn't lie about anything.
Pro Tip: Some people stand behind every word they say. It's called having conviction. They don't need to play troll, behind Anon names. That is right, some people are actually honest.. You should try it some time.
This is not the proper place to fully call your ego out. Have a nice day, somewhere else..
Re-evaluate being you..
I never said I was good at Guitar, I just said that millions hear what I record using Positive Grid software. Maybe I shouldn't own a guitar, does not change the fact that millions hear my music. Only positive feedback so far.
I have been a consultant for 30+ years, and a musician for 43 years. I have an AllStar profile on LinkedIn. I take matters of business very seriously. I have spent a lot of money with Positive Grid. I would like to be able to recommend their products as a pro consultant. Until they fix their support system, I can't recommend them to anyone that is not already technically capable. I mostly just won't out of business principal. Get it together, so that I can start recommending you, Positive Grid
No matter how upset I am with their support services, I am ALWAYS trying to help them. People have paid $200 an hour for my advice. Just because you have no refence point to judge the quality of my input, does not diminish it's value.
I was called a liar, I assume about the claim of millions hearing me.
Or was it about being a amateur musical instrument purchasing agent?
I have mostly helped people for free in this area, but always charged upkeep and repair costs of what they have purchased.