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General Rules & FAQ
Welcome! Positive Grid's Community Forum is a place to discuss anything of our apps, products, the music industry that we’re in and some more! We encourage you to comment on every PG product you use and every article you read. Nevertheless, keep in mind that staying friendly and open-minded is the key to communication.
Members should post in a way that is respectful of other users. Content intended or likely to cause harm are not allowed, including but not limited to:
Personal or confidential information
Postings of pirated materials or links to pirated materials
Advertisement of non-PG products
It's also prohibited to post or message offensive content, including but not limited to:
Q: I don’t have any Positive Grid’s product, thus no ToneCloud ID. Does it mean I’m not allowed to sign up?
A: If you don’t have an account, please visit https://store.positivegrid.com/ and click “Log In → Sign Up”. The email you signed up at our store / for purchase is your ToneCloud ID.
Q: I forgot my password. What should I do?
A: Visit https://store.positivegrid.com/ and click “Log In → Forget Password?” Enter the email you have registered with us to reset your password.
Q: I can’t use my Facebook account to log in, why?
A: Please use Facebook login only if you use Facebook’s ID as your ToneCloud ID. If you do not wish to link your Facebook account with ToneCloud, please log in with the email for purchase/ToneCloud.
Q: May I stay anonymous?
A: Sure, go to setting and uncheck “Show my full name.”
Q: I have questions that need support’s help!
A: Please write us at https://help.positivegrid.com/hc/en-us/requests/new