Amp sounds like radio looking for frequency
-
I've had my amp for just under three months and have enjoyed its features. After turning it on yesterday, it began to sound like a large transistor radio looking for a frequency. It made this noise with and without my guitar plugged in. The noise amplified with each of the four setting buttons that I pressed. I attempted the reset process, but it did not correct it. I contacted support and included a video clip of the problem. I'll update when I hear back from them. Unfortunately, I don't see an option to upload the clip here for you all to view.
-
Update #1: The first response I received from support was to update the firmware. That did not fix the issue. I immediately responded to inform them of the result. I haven't heard back from them again, yet. I'm thinking that was the "go-to" response and I may be chalking this up to a $270 loss. Great concept. Not so great technological issue mitigation. I'll stay hopeful, while looking for a more common approach to sound amplification.
-
Update #2: As suspected, no response. Considering the speed of the initial response, this appears to be a clear sign that the "firmware update" was the only trick in the bag. Lesson learned. The companies that are great at making amps are great for a reason.
-
Update #3: Wow! Guess I jumped the gun. I just received a response from support that my unit is defective and they are going to replace it. The replacement process should take between 10-14 days.
-
@ray-patterson I’m having the same problem. I’ve had my amp since December