Amp broke soon after purchase, terrible customer service support
pentell80 last edited by
I bought my Spark 40 last July 2020 and waited about 1.5 months for shipment. When it finally arrived, it was a joyous occasion. But within two months, after just one small mishap, my amp is now falling apart and I’m afraid to use it. Within the first two months after purchase, my amp took a very small “fall” forward while situated on the floor because someone stepped on my cord. It did not actually take a fall, just fell forward onto its face from where it was situated on the floor, but now the input jack is loose and wobbly and I fear it’s going to fall apart every time I try to use. When I contacted positive grid customer service to check about the warranty and see what they could do since the amp is virtually brand new, all I received back with a cryptic email with their warranty document attached. They stated I could send some pictures so they could see the damage, but there’s nothing to detect externally, looks fine from the outside; it’s the jack on the inside that is loose and falling apart. They clearly avoided my warranty question, and offered no remedy. You would think a well-built amp could survive a very short “lean” forward where it never really fell. I have emailed them twice since in follow up, but have heard absolutely nothing back. Very disappointed customer and would not recommend purchasing this product with this type of “support”, which is virtually nonexistent.
Very disappointed customer named Brian