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    App support doesn’t exist ?!?

    Mobile guitar apps
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    • mattpearce79
      mattpearce79 last edited by

      Is it me or is there no way to contact/raise a ticket for any of Bias apps?

      I’m having a strange issue with bias amp 2 where I can’t delete any amps in my custom amps..!

      https://www.dropbox.com/s/k6kp33nuc30easy/Photo 30-01-2021%2C 09 15 44.png?dl=0

      Or

      Theres no image of an amp, it won’t load or Delete..

      https://www.dropbox.com/s/cx5ntgkldxtzpl3/Photo 30-01-2021%2C 09 15 18.png?dl=0

      There doesn’t appear to be any way of reporting this bug

      A Former User 1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User @mattpearce79 last edited by

        @mattpearce79 Sign into https://forum.positivegrid.com/ , and select the link highlighted in the picture...

        0_1612048136871_762.jpg

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        • mattpearce79
          mattpearce79 last edited by

          I tried that already, the form has a drop down to specific which product you require support with..the list only contains physical products..spark, amp head etc..

          I just selected spark and put in the message it’s not about spark it’s about bias amp 2 iOS they’ve got back to me. Support they’ve offered so far hasn’t resolved the issue.

          A Former User 1 Reply Last reply Reply Quote 0
          • A Former User
            A Former User @mattpearce79 last edited by

            @mattpearce7 In the product field, you have to click 'Back', then select the platform and product.

            0_1612124592832_764.jpg

            0_1612124608630_765.jpg

            johnporrill mattpearce79 2 Replies Last reply Reply Quote 0
            • johnporrill
              johnporrill @Guest last edited by

              @myxolydian Thanks very much for this - I was completely baffled. I just thought they had dropped app support completely!

              A Former User 1 Reply Last reply Reply Quote 0
              • A Former User
                A Former User @johnporrill last edited by

                @johnporrill Yeah, its definitely confusing.

                @dans-huang This is actually a bug, where the initial selections of the Product field on https://help.positivegrid.com/hc/en-us/requests/new are in the Hardware sub-category, where it actually should be displaying the selections one level up (Hardware, Desktop, Mobile).

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                • mattpearce79
                  mattpearce79 @Guest last edited by

                  @myxolydian thanks I can see the sub categories now

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                  • cropmusik2
                    cropmusik2 last edited by

                    I love Positive Grid products but their website is a complete cluster! I have has alot of success using the live chat feature- great knowledgable support team.

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                    • holmberg2066
                      holmberg2066 last edited by

                      Today, when I click on "Contact Support", I get:

                      You seem to have stumbled upon a page that does not exist.
                      

                      That seems about right. PG support does not exist.

                      A Former User 1 Reply Last reply Reply Quote 0
                      • A Former User
                        A Former User @holmberg2066 last edited by

                        @holmberg2066 The support link is this
                        https://help.positivegrid.com/hc/en-us/requests/new

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