App support doesn’t exist ?!?

mattpearce79

Is it me or is there no way to contact/raise a ticket for any of Bias apps?

I’m having a strange issue with bias amp 2 where I can’t delete any amps in my custom amps..!

https://www.dropbox.com/s/k6kp33nuc30easy/Photo 30-01-2021%2C 09 15 44.png?dl=0

Or

Theres no image of an amp, it won’t load or Delete..

https://www.dropbox.com/s/cx5ntgkldxtzpl3/Photo 30-01-2021%2C 09 15 18.png?dl=0

There doesn’t appear to be any way of reporting this bug

@mattpearce79 Sign into https://forum.positivegrid.com/ , and select the link highlighted in the picture...

mattpearce79

I tried that already, the form has a drop down to specific which product you require support with..the list only contains physical products..spark, amp head etc..

I just selected spark and put in the message it’s not about spark it’s about bias amp 2 iOS they’ve got back to me. Support they’ve offered so far hasn’t resolved the issue.

@mattpearce7 In the product field, you have to click 'Back', then select the platform and product.

johnporrill

@myxolydian Thanks very much for this - I was completely baffled. I just thought they had dropped app support completely!

@johnporrill Yeah, its definitely confusing.

@dans-huang This is actually a bug, where the initial selections of the Product field on https://help.positivegrid.com/hc/en-us/requests/new are in the Hardware sub-category, where it actually should be displaying the selections one level up (Hardware, Desktop, Mobile).

mattpearce79

@myxolydian thanks I can see the sub categories now

cropmusik2

I love Positive Grid products but their website is a complete cluster! I have has alot of success using the live chat feature- great knowledgable support team.

holmberg2066

Today, when I click on "Contact Support", I get:

You seem to have stumbled upon a page that does not exist.

That seems about right. PG support does not exist.

@holmberg2066 The support link is this
https://help.positivegrid.com/hc/en-us/requests/new