No Sound from Guitar input; Bluetooth plays fine
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I'm wondering if anyone's experienced the following issue:
I turned my Spark on today and heard only static. The static changes in volume and character as I cycle through different settings on left-most rotary knob between "bass" and "metal."
Performed factory reset; no change.
Turned amp off & disconnected all cables for >2 min. Turned back on; no change.
Other info: Amp has not been moved since last use. Guitar cable and guitar have checked "ok" through another amp.
The odd thing is the bluetooth will connect and music will play through the spark app through the amp's speaker, but there is no sound through the guitar input.
If anyone's had this issue, please leave a comment. Thanks!
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Here's a video of the amp exhibiting the problem. Note the same background noise persists with or without a cable input, and with or without the bluetooth connected.
https://drive.google.com/file/d/1TJsOCiBaM7-pj2jeAZvPQ6f0weM6S0Ag/view
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UPDATE: I received a refurbished Spark today and it works fine. I'm not sure what caused the original issue, but I'm quite pleased with the customer support from Positive Grid. Well done!
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@deuce52 Thank you for sharing your good news with us -- it's encouraging when we hear that customer service works out nicely for once of us!
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@deuce52 hi. I’m having the same issue and not sure what to do about it. Contacted support but no response yet.
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@sopb9lives I too have had the same issue. I contacted Positive Grid and they requested I do a factory reset, install the latest firmware and if it does not help, it didn't, to send a short video of the problem. I did that and emailed it to them and they have yet to get back to me. I only used the amp a couple of times. So disappointed with this. I'm still waiting for a response to the video but Positive Grid has not gotten back to me. I'm concerned they are going to send me a refurbished amp and not a new one.
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Same issue here. Worked fine yesterday. Turned amp on today and steady hum/static. Performed factory reset, no change. Contacted support. This seems like a systemic issue given others have had the same thing happen.
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And another, same thing here!
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@emitc70153 I'm having the same problem and i STILL haven't found a good resolution to this issue...It sucks!! lol
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same exact thing but this is my second time sending amp back
video of my problem .. https://www.youtube.com/watch?v=J6U0e_Bicbc -
I have a similar issue except no static and the bluetooth doesnt even work. Ive contacted support but no response yet. Ive done a factory reset, updated the firmware, tried various guitars and cables that work on another amp and even tried a differend bluetooth device - still no joy - disappointing as its only the 2nd time ive tried to use the amp - worked fine the day i got it which was in march. Hasnt been moved around, been sitting in the bag i got with it. Nothing - not even static :(
