No Sound from Guitar input; Bluetooth plays fine
I'm wondering if anyone's experienced the following issue:
I turned my Spark on today and heard only static. The static changes in volume and character as I cycle through different settings on left-most rotary knob between "bass" and "metal."
Performed factory reset; no change.
Turned amp off & disconnected all cables for >2 min. Turned back on; no change.
Other info: Amp has not been moved since last use. Guitar cable and guitar have checked "ok" through another amp.
The odd thing is the bluetooth will connect and music will play through the spark app through the amp's speaker, but there is no sound through the guitar input.
If anyone's had this issue, please leave a comment. Thanks!
Here's a video of the amp exhibiting the problem. Note the same background noise persists with or without a cable input, and with or without the bluetooth connected.
UPDATE: I received a refurbished Spark today and it works fine. I'm not sure what caused the original issue, but I'm quite pleased with the customer support from Positive Grid. Well done!
dhbailey last edited by
@deuce52 Thank you for sharing your good news with us -- it's encouraging when we hear that customer service works out nicely for once of us!
sopb9lives last edited by
@deuce52 hi. I’m having the same issue and not sure what to do about it. Contacted support but no response yet.
john2 last edited by
@sopb9lives I too have had the same issue. I contacted Positive Grid and they requested I do a factory reset, install the latest firmware and if it does not help, it didn't, to send a short video of the problem. I did that and emailed it to them and they have yet to get back to me. I only used the amp a couple of times. So disappointed with this. I'm still waiting for a response to the video but Positive Grid has not gotten back to me. I'm concerned they are going to send me a refurbished amp and not a new one.
steve.schlarman last edited by
Same issue here. Worked fine yesterday. Turned amp on today and steady hum/static. Performed factory reset, no change. Contacted support. This seems like a systemic issue given others have had the same thing happen.
emitc70153 last edited by
And another, same thing here!
Christopher Sobek last edited by
@emitc70153 I'm having the same problem and i STILL haven't found a good resolution to this issue...It sucks!! lol