Connecting USB to a Windows 10 PC won't work
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I'm having trouble getting Windows to recognize the Spark via USB. I've installed the SPARK ASIO driver V4.8 (twice), and it still won't recognize the connection. In Device Manager it shows up as "Unknown USB Device (Device Descriptor Request Failed), and within the Positive Grid USB Audio Device Control Panel interface that runs on the PC, it also can't recognize any USB connection.
I've followed the Spark recommendation to remove the driver, reboot, reinstall, and was careful not to plug the USB cable in until the installer got to the "next" screen as the troubleshooting page recommended, but none of it makes a difference.
Does anybody have some advice for me to get this to work? My Katana 50 was a plug and play affair, but this sure as hell isn't.
Thanks
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FYI, I got it to work. The PC wouldn't recognize the amp if I was plugged into my hub, but it worked when I connected directly to the PC.
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@jim85iroc Thanks for letting us know what solved your problem!
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Worth noting that once you've installed the USB drivers and your PC is on, its a USB speaker and not a bluetooth one. So if you were using the USB connection to a PC to stop the humming, you can't use any of the backing music features of the app anymore. I strapped the end of the USB lead on to a radiator instead!
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This is just worked for me.
- Instead of using the cable I normally use for my board, I used the cable that came with it.
- Removed my previously failed device from device manager that was trying to use the Microsoft USB driver.
- Unplugged USB cable from PC.
- Turned spark amp off.
- Ran installer for 4.80.
- Plugged in USB cable on both ends.
- Turned on the amp.
- Launched spark console from system tray.
- Verified I was connected.
- Went Settings-Sounds and verified Line Spark 40 was my input device.
- Plugged in my guitar and verified I was getting an input signal.
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Hello, I am having trouble with my Spark 40 in oder to connect it to my computer. The positive grid USB audio device control panel does not detect it. I have unistalled and installed twice and I have done what it says in the last comment. Any other idea?
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Got same problem reply from support was:
"This is Heyling from Positive Grid Support. I hope you're doing well.
Thanks for your inquiry.
I'm sorry that the driver does not detect your Spark 40. I understand how frustrating that can be. Please allow me to assist.
I regret to inform you that the situation you've described is a known issue that occurs with our newer batch of Spark 40 amps. To address this, our team is actively working on creating an updated audio driver that will allow your computer to recognize the Spark 40 as an audio interface for recording purposes.
Given that we are in the process of developing this driver, I'll proceed to close this ticket for now. However, rest assured that I'll reopen this ticket once the new driver is ready for release. This way, you'll be promptly notified and can proceed to try out the driver to see if it resolves the recording issue you're facing.
Your patience and understanding are highly valued as we work to provide you with a comprehensive solution. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority.
Thank you for your cooperation, and I look forward to keeping you updated on the progress of the new driver."