Save my PG experience



  • Numerous general issues. New thread because I am an attention whore. Just kidding, new thread because I suspect some operator error.

    1. Has anyone had intense reverb that is unstoppable, unaffected by connection to app and by the physical control knobs?
    2. How to get out of presets, once in them?
    3. Fussy, nonlinear gain. The knob does random things. Glassy is much dirtier than crunch?!
    4. What should be the function of the physical knobs versus app controls when using a tonecloud file? In other words, which is master? Or do they both work from a preset point at start?

    I already contacted customer service, reset to factory specs, updated the firmware and app.

    I have not come across a tutorial. The amp and app are supposed to be intuitive, right? I was coding at age 12, took physics for engineers, etc. so I'm not completely stupid. Just old maybe. Trust me I would love to be in the wrong here. Does a tutorial exist? (Preferably official, not some youtube rando. ) If not, PG please assemble one.

    Did I get a bad unit or am I doing something fundamentally wrong? Jam is a disaster too. It's a glorified metronome.



    1. If you don't have the app on and when you start up it starts on the last preset. Is it just the one that you have this? Does turning down the physical knob fix? If so it is just turned up too high in the preset so once you get they physical knob set where you want it long press that preset button to save the new reverb level to that preset. Or you can start up the app and do it there making sure you override when you.

    2. You'll always have four on the preset buttons, you can change them to other presets in the app under the "Hardware" tab.

    3. Have noticed this on the amps I use, not a high gain guy. You say tomato I say tomatto? Just different to me.

    4. The app settings always override the physical knobs. This is standard behavior. These aren't motorized physical knobs so they can't turn themselves to the position they are in the app. When you do turn them slightly they will take over and then the app will jump to where the knob is. But when you load a preset it reads the preset settings and the physical knobs do not reflect what you are actually hearing.

    There's tutorials on YouTube and a couple of FaceBook pages where people post things. Hope that helps!



  • That's a good start. Much thanks. Turning the physical knobs won't stop the reverb. I need to experiment more.



  • "Fussy, nonlinear gain. The knob does random things. Glassy is much dirtier than crunch?!"

    The Amp model knob selects a particular amp model. These are hard-coded to each position (Unchangeable, as per PG, I asked). When you select 'Glassy', all that does is change the amp model, associated with that knob position in whatever preset the amp is currently set to use. THIS includes whatever pedals and fx are turned on, and how they are set in the preset.

    For instance lets say you have the amp on a preset that has a drive pedal on and set then change the knob to glassy. All you did was substitute the amp model in said preset, to the SP 50 (amp model that Glassy setting switches too. If on another use/day/occurrence, you switch to glassy while on a preset that does NOT have a drive pedal on, or uses a different one, it will sound different, and it's gain will respond different. Why? because, like that actual amp, that drive pedal will drive the amp differently.

    "How to get out of presets, once in them?"
    Depends on where you are, in the app, or not. On top of the amp, far right side are 4 buttons numbered 1 to 4. Pressing one of these selects the 4 presets stored to hardware. These are also seen and used in the app in the hardware tab, when you press the name of the preset in the oval at the top of the app screen, when looking at the preset signal chain.

    There is no 'way out of' presets. You switch to another preset. Do this either by those buttons, or in the app via the stored in app presets (see above on tabs), or from the tone cloud.

    NOW, as mentioned, whichever HARDWARE stored preset was active when the unit is turned off, when turned on again, it will return to that.

    Say the amp is on hardware preset 2 (You see a solid red light over button marked 2). YOu switch to a preset in the Rock tab, via the app. You will see that same light flash now (It is letting you know that this preset is different than stored in hardware preset 2, and you need to press and hold the button to save it OR use the app to overwrite this hardware preset location.). YOu play, then shut down. When you start the amp up again, it will start in Hardware Preset 2. Assuming you didn't save anything new there, it is what it was last time.

    And again, if you switch the model knob, it will switch the amp model and only the amp model (to a preset collections of amp settings for gain, volume etc in the model). It will stay that way until you change the preset, via buttons or app. In otherwords, if you change the preset, the current setting of the amp model knob will NOT over ride the preset. That is, until you turn it again.

    "What should be the function of the physical knobs versus app controls when using a tonecloud file? In other words, which is master? Or do they both work from a preset point at start?"

    THe knobs have the same function regardless of what preset is active. THey adjust whatever it is, gain, treble etc. HOWEVER, what you do on the knobs, doesn't show up in the app (at least not on my amp), and of course vice versa.



  • @jwp12 said in Save my PG experience:

    Has anyone had intense reverb that is unstoppable, unaffected by connection to app and by the physical control knobs?

    Okay, IF the Reverb (or delay, or stomp box, any pedal or fx) is on in the preset, it can only be turned off in the app, by unstomping whichever pedal. IF you don't overwrite that preset,, then it will be back on the next time you turn amp on, or switch to that preset. You CAN affect th verb and delay to a point with the knob on the amp, but it only affects the fx level I think.



  • Lots to digest here. I am grateful for your effort. (PG should be making such an effort, right?)
    One specific scenario may have confused me--if a preset has a high reverb setting, and I leave that preset, turn the physical knob down, then return to the same present (outside the app) there is now no way to reduce reverb. The lower limit of the physical knob is a hard stop. True?



  • @jwp12 the knobs don't operate relative to the preset. If you set the reverb knob to 0 and then select a preset the 0 setting of the knob is ignored. However as soon as you move the knob, the physical setting becomes the new setting. So if you just move the reverb knob slightly, then that physical setting (0 to 10) becomes the active reverb level.