No order number on my receipt

  • I'm trying to find my order number so I can track. The site says to look on my confirmation e-mail I received after ordering. I did not receive anything labelled a "confirmation e-mail." I did receive a receipt, but the only number on that receipt is a receipt number in the format xxxx-xxxx. I tried typing that number into the tracking page, but it says that data is not valid. Did anyone else have this problem?

  • Contact the customer service and ask them for the confirmation mail, or maybe simply it can take a while (mine was send instantly tho). But is not like the tracking number is going to be too useful, its just going to say "ready to ship" for weeks or maybe even more than weeks being in holidays 😂. Because I ordered mine the 2nd December and haven't even shipped yet after contacting customer service a few times.