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    problem downloading amps from the clowd

    Desktop guitar software
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    • rjmr77
      rjmr77 last edited by

      Hi everyone!
      Recently i´ve purchased bias amp 2, and installed it on my pc with Windows 10. Once logged in, when i try to download a preset from the clowd appears a message which says "this feature requests standard or profesional versión to unlock". Mi versión is Standard! I´m doing something wrong?

      paulmclaren11 1 Reply Last reply Reply Quote 0
      • paulmclaren11
        paulmclaren11 @rjmr77 last edited by

        @rjmr77 at least you can get on! I bought it too but can't even activate it or login to the tonecloud!
        Rubbish!

        Anthony Newcomb 1 Reply Last reply Reply Quote 0
        • Anthony Newcomb
          Anthony Newcomb @paulmclaren11 last edited by

          @paulmclaren11 PG will help you, just open a support ticket here: Support Ticket

          1 Reply Last reply Reply Quote 0
          • paulmclaren11
            paulmclaren11 last edited by

            I have no response as yet......Thanks mate!

            1 Reply Last reply Reply Quote 0
            • A Former User
              A Former User last edited by

              Are you logging into your account at PG.com, or through the app? I had to at the former, first.

              1 Reply Last reply Reply Quote 0
              • Edward Riddick
                Edward Riddick last edited by

                Basically a pro account is required. Standard is useless. I had to buy a pro account to do just about anything.

                1 Reply Last reply Reply Quote 0
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