Download Issues



  • Anyone recently purchased BIAS 2 for Windows and had any issues getting the download link once logged in?

    I have tried all the browsing solutions they suggest.... FRUSTRATING!

    Any ideas?

    Cheers newbie.



  • I'm just finishing downloading 2.0.1.723 (I was behind! I swear I checked in the last week....) via IE11. Have you migrated to the new site?



  • Sorry what do you mean the new site?



  • They had a site migration that included users migrating - meaning they had to go to the new place and re-do some of their account information.

    So, say you click on the PositiveGrid.com link above. Upper-right is the account icon. Log in. Go to store, click on product download button. Download page for AMP, FX, and compressor and eq products. Click download tab of desired product.



  • I have purchased it... logged into my account and this is all I can see... even if I try to download a demo of say FX it's the same...

    0_1518668736123_edf9ff21-533b-4c55-92b3-e76ba6012bde-image.png



  • @paulmclaren11 You need to open a support ticket as they will help you to get that sorted.

    contact support here



  • @anthony-newcomb done but no help thus far. Cheers.



  • FF should have no problems. Seems like a browser issue. Try via IE. If that doesn't work, go to the browser temp folder (via Internet options) and delete any cookies that have pg, or at least positive grid, in the title. If that doesn't work, try the same in FF (I don't know the route, but it should be similar....-ish).



  • Thanks mate, definitely a browser or firewall problem... I logged in on my mums laptop and BANG... there it was. Activated, but some presets on the tonecloud come up "need standard or pro...." - I do have standard!!

    Anyways thanks man I will try those tips on my laptop - at least you are trying to help... PG have been non responsive.... "we need more time".... I want my hard earned back!



  • @paulmclaren11 said in Download Issues:

    Activated, but some presets on the tonecloud come up "need standard or pro...." - I do have standard!!

    I have the Elite version and I've found a few user presets on the cloud that throw out that "need standard or Pro" when I try to download them. It only happens when I try to download a preset that uses the new Celestion IRs...though not all of them using the Celestions give me problems and this makes me think that the IRs associated with those problem presets are from the Modern/vintage pack? The one preset that DID download used a cab from the celestion 'Classic' selection which came with my Elite purchase.

    I have had NO issues downloading anything that uses the standard stock cabs



  • @paulmclaren11

    I am having the same issue. Customer support is a joke. I am ready to throw the damn thing out the window.



  • I ordered Pro today. I go to the downloads page - NOTHING. All that is there is a link to FAQ. Nothing showing to download. I've tried to find it on my iPad, MacBook Pro, and Mac Mini. I've tried Safari and Chrome. All the same. Opened a ticket, and of course, as above, nothing. FAQ is worthless. Not impressed so far. I've never had an issue like this.

    Great first post, huh?



  • @c-j-olson71 go to the positive grid main page and log into your account - THEN go to this link:

    https://www.positivegrid.com/download/

    this is where you download your purchased items AFTER you log in

    __

    FOR iOS - you use iTunes just like any other app - absolutely no difference (you mentioned iPad)



  • @tafkad said in Download Issues:

    @c-j-olson71 go to the positive grid main page and log into your account - THEN go to this link:

    https://www.positivegrid.com/download/

    this is where you download your purchased items AFTER you log in

    __

    FOR iOS - you use iTunes just like any other app - absolutely no difference (you mentioned iPad)

    Literally tried everything. The page is blank - no download link of any sort. I only mention iPad beach use I wanted to see if the download page magically showed anything.



  • @c-j-olson71 Hey - I don't know all your specifics or how old or new your login is but contact support and they will for sure sort you out on this if it is indeed not working as intended, also try a different web browser to log in to your account:

    https://www.positivegrid.com/login.php

    then again

    https://www.positivegrid.com/download/

    hoping this helps others at least when they can't get to their downloads (also just in case remember that logging into the forum here is not the same as logging into the sales site - cheers!))



  • :(

    Same result. Nothing. I tried both Safari & Chrome on both my MacBook Pro, and my Mac Mini. Nothing on the download page shows up.

    So, beside this (failed) purchase, I also pre-ordered a Spark on Thursday (which is when I set up my account)...and I'm thinking I would have read up on the saga going on with that before I made the purchase. I have a feeling I'm going to resent a lot of things coming right out of the gate.

    Ugh.



  • How long is the "normal" turnaround for support? I got a ticket number, but of course, no way to talk to a live person.



  • @c-j-olson71 how long? not sure, but the download issue will get sorted rest assured I just used both links in succession and logged in then viewed downloads and all is as should be so it's not a site error and they will fix it for you, as for the spark best of luck with it



  • @tafkad - thanks for trying to help me out. I appreciate it! I did check again today, and nothing has changed so far. I hope it's just that Support gets to take weekends off as well...



  • Got it all sorted out this morning. Looking forward to getting it tried out this evening!