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    Tonecloud error 'cannot read property length of undefined'

    Desktop guitar software
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    • drewblakey
      drewblakey last edited by

      Has anyone else gotten this? I uploaded a patch and now Bias FX is broken. An error code just displays in text when I click on the Tonecloud icon. I tried updating Bias, didn't fix it.![alt text](0_1600486900490_Screenshot 2020-09-18 120524.png image url)

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      • Chris Theo
        Chris Theo last edited by

        I have the same problem

        1 Reply Last reply Reply Quote 2
        • mattchng31
          mattchng31 last edited by

          I'm getting a similar one for Bias Pedal - "undefined is not an object (evaluating 'e.charAt').
          Basically can't browse any Tonecloud presets or even my saved Favorites :(

          Tried rebooting, reinstalling, connecting the pedal before and after launching the app. Nothing works.

          drewblakey 1 Reply Last reply Reply Quote 1
          • drewblakey
            drewblakey @mattchng31 last edited by

            @mattchng31 same. Support emailed me saying there's an update soon for this.

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