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    • gary.wise
      gary.wise last edited by

      Has anyone ever received a solution by asking for support? I have paid for Pro Kit in the Spark app, and it keeps asking me to buy a subscription. When I click on it, it says I already have a subscription, then asks me to buy a subscription again. I understand that software can have issues, but the lack of support after sending 6 requests for help is frustrating and disappointing. You can’t talk to a support tech either. This is pitiful for as many Spark amps as they have sold.

      dhbailey 1 Reply Last reply Reply Quote 0
      • dhbailey
        dhbailey @gary.wise last edited by

        @gary-wise What is this "pro kit" you're talking about in the Spark app? Are you sure you're using the Spark Amp app and not some other app called Spark that has no relation to the amp? There is no subscription involved in using the correct app with the amp.

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        • lmastleyjapan
          lmastleyjapan last edited by

          He’s talking about spark edu app which has the same auto chords function spark uses. But spark edu is a subscription service.
          I had the same issue, and had to go to Apple for a refund. PG did get back to me and gave me a link

          https://reportaproblem.apple.com/

          I got my refund instantly

          dhbailey 1 Reply Last reply Reply Quote 0
          • dhbailey
            dhbailey @lmastleyjapan last edited by

            @lmastleyjapan Thanks for the clarification.

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