esl7354 last edited by
So far, Positive Grid is showing the WORST customer service of any company I have dealt with in ages. I asked to be contacted, but no one ever does.
I am very disappointed and am NOT going to recommend their products unless and until the customer service steps up to a level expected for products in this price range!
newlons03 last edited by
Good luck with that.... I send an ‘email’ requesting ANY sort of response and am yet to hear back. I can’t even track my amp anymore... it let me the day after I ordered and now it says my email doesn’t exist - the same one they emailed me the order confirmation to. Horrible business people. I ONLY ordered because they LIED and said the amps were in stock. I have always heard how little they cared a out the customers but I figured I’d have my amp in 5-7 days and wouldn’t deal with them again. Mistake- I feel like a dumb ass for dealing with jerks that don’t even TRY to communicate
jeffbabcock last edited by
@newlons03 Sorry to hear of your troubles. I placed an order a couple weeks ago and the shipment arrived yesterday, all good, and that was an international shipment. I got multiple communications from them along the way, and from my perspective everything seems ok now in terms of the previous backlog. Hopefully your amp is enroute or has already arrived by now.
cmcwillieb last edited by cmcwillieb
So far they are hit or miss. I received my second Amp yesterday but haven't opened it yet. The first one took months, the second only a few weeks. Certainly better but still did NOT ship within the advertised 5-7 days. Additionally, I have now received two Amps but still haven't gotten the bag that was supposed to accompany the first Amp that I ordered in May. The replacement Power Supply that was promised three weeks ago in response to the pervasive hum issue is supposed to arrive today. We'll see how that goes. I need to try out the second Amp to ensure it doesn't have any of the issues experienced with the pre-orders but I'm dreading the ordeal of trying to resolve any issues through PG. They just are not very customer friendly with regard to support. Like I said, hit or miss.
Update: Another miss. The package I received today via USPS and DHL out of China was something we ordered from a reputable company, not Positive Grid. Apparently my Power Supply is still in China waiting to actually be delivered to DHL.
s.bryson221 last edited by
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bobirvine1962 last edited by
... until the customer service steps up to a level expected for products in this price range ...
Personally, I'd have quit after ... until the customer service - if, that is, you are talking about regional repair centres for Spark warranty claims (> one month, < twelve months) outside of the US - as there are no such facilities!
Simply put, "Warranty?: What warranty?", which translates roughly to: "Broken?: 175 USD [pretty much], please!"
Ol Ol last edited by
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dcornell last edited by
@esl7354 Couldn't agree more. Would love to actually get some customer service.
Gary_Hutchings last edited by Gary_Hutchings
@dcornell If the do nothing to fix it, the smartest thing to do would be to wait until they completely take their own business down, then buy up all the "Failed company" close out hardware..
They have already proven they will never listen to the customer.. So.. Best to wait and vulture their bones, when they are done killing their own company..
If we are lucky, someone will swoop in and buy the underlying technologies, and put a REAL, CARING, FUNCTIONAL support team behind..
The only long term future I see for BIAS and SPARK is in the hands of competent business people.
I probably won't ever consider the SPARK until someone else owns the product.
Adam White last edited by
Well the Joy continues with Customer Service...
I ordered a “Riff interface “. It shows up actually fairly quick, I open the box and find it’s a refurbished unit and the display is scratched up badly. Honestly I don’t treat my equipment like that but that’s on the last guy. I contacted customer device, had the 1st rep does good, pertinent info given all looks good get me thru to the point of “you’ll be contacted within 48 hrs”
Days later, no contact. I have to start from scratch with # 2 rep...MAJ. what a gem.
No apologies, an attitude of be happy your getting a refund. Starts apologizing after I voice my displeasure of their handling of my issue
Oh and to boot #1 rep all of a sudden decides to update my request for a refund while I’m dealing with #2 rep. I ask to be contacted by a manager
... I have to start a whole new email to customer support... talk about a joke.
I’ve been with PG from the begging would hate to drop them over a small interface but for me is the issue of not taking ownership of a rip off situation
I paid for new was given a refurbished unit in beat to shit condition. ![alt text](![image url]( image url))