Electric shock from my bass
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Hi,
Like many others I placed my original order back in May and just received my Spark this week (in Australia).
Was super excited to get going then super bummed when I got electric shocks from the bridge of my bass.
This doesn't happen when I play through the Fender Rumble that I bought whilst waiting for the Spark.
I have no other electrical issues in my house.
As a precaution I took the bass to the guitar shop and the tech there opened it up and confirmed it is wired properly.
I have seen other posts on the forum about the "dodgy" power supply shipped with the amp.
Have submitted a ticket to try and get a refund. Will keep you posted. Gutted.
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I promised an update.
I have to say I'm very impressed with the customer service I received. I heard back from Felix who said I would be able to get a refund. I posted the Spark back to my local depot in Hong Kong (I'm in Australia). It took a while after it arrived in Hong Kong for my refund to be processed but it did come through.
It's a pity that the product wasn't as good as the customer support service. Kudos to the team. Still disappointed that I got electrical issues but lesson learned.
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I'm guessing that if your power supply was grounded you would not have gotten shocked. Instead of that wayward current going to ground, it used you as a ground, which can be dangerous.
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@sherman yes bummer.. you must be in rural SA or Vicco? they use a older type of electrical distribution.
Did you also get the hum problem?
did you try a guitar to see if you still got shocks.
I'm in metro QLD and have had 3 of them, all worked the same.. quiet, no hum and no shocks
