Spark Inoperative After Firmware Update



  • My Spark worked fine when initially received, but after firmware update it is no longer working. I have tried factory reset, did not work. I tried powering on and off, also did not work. I tried rerunning firmware update, the program says it is updating and then indicates firmware is up to date. All I get when I power on is flashing tap and preset leds, no output. I have notified support but have been waiting for days for a remedy to fix this. Any ideas?



  • @eahenn Bumping this up, need help



  • Weird... Are you sure it actually updated the firmware? DId you check via the Spark App, or it's just the updater saying it did its job?
    This firmware thing is so obviously wrong. Some, like me, can't update. Others, like you, update but then the amp doesn't work anymore. And others experienced new issues after updating, as per at least one video on YouTube (and I suppose more...).
    My amp has an old firmware (1.0.2.253) and some issues, one of which is that I can't update the firmware. Many are writing they had difficulties, but EVENTUALLY they could. Honestly, after reading posts like yours, I sometimes think I shouldn't update the firmware until EVERYONE has done it without problems... It could take long though.



  • @drbaroni The firmware tool says it has latest .37 firmware. App won't connect to amp anymore via bluetooth, although it worked fine before the firmware update, so I can't tell there if it did in fact update. Yes, very frustrating. It worked fine before the update and enjoyed trying it out for about 1/2 an hour. Hopefully I will have an answer from support someday.



  • @eahenn This thing makes me mad. Especially from a software-based Company. :-(
    These things SHOULD be thoroughly tested BEFORE they're distributed.
    And there's something deeply wrong in the fact that it's not that everyone experiences the SAME bugs... There seem to be LOTS of different bugs or, at least, different manifestations of the bugs that there are.
    That's not good, IMHO.



  • It is obviously a new product that is quite innovative. I was able to try it out for a bit before the firmware update and it really is a lot of fun to practice with. I'm sure PG will work out their issues and get this resolved, their CEO seems to be aware there are some issues and is working thru them. I look forward to when I can practice with it again.



  • @eahenn So PGhas acknowledged the issue and is planning to send a replacement amp, still waiting on a tracking number for the replacement. @Mike can you help run this down?



  • @drbaroni said in [Spark Inoperative After Firmware Update]

    My amp has an old firmware (1.0.2.253)

    @eahenn (/post/18239): said in [Spark Inoperative After Firmware Update]
    The firmware tool says it has latest .37 firmware.

    @drbaroni & @eahenn

    Guys, for reference sake and the record... could one of you please type out the full current firmware version. Much appreciated. I checked mine and it said firmware was up to date as did @drbaroni, but have been unable so far to verify exactly what it is because my iPad crashed and I'm in the process restoring. Thank you, Keoki



  • @keoki 1.2.3.37 is the latest firmware.



  • 1.2.3.37



  • Just to clarify further, the amp was received with 1.1.3.18 firmware version and worked fine until after I updated the firmware.



  • @keoki said in Spark Inoperative After Firmware Update:

    @drbaroni said in [Spark Inoperative After Firmware Update]
    My amp has an old firmware (1.0.2.253)

    @eahenn (/post/18239): said in [Spark Inoperative After Firmware Update]
    The firmware tool says it has latest .37 firmware.

    @drbaroni & @eahenn

    Guys, for reference sake and the record... could one of you please type out the full current firmware version. Much appreciated. I checked mine and it said firmware was up to date as did @drbaroni, but have been unable so far to verify exactly what it is because my iPad crashed and I'm in the process restoring. Thank you, Keoki

    Hi Keoki,
    as others have stated above, the current firmware version, i.e. the latest firmware version available. is 1.2.3.37 , and I could eventually update the firmware on my amp to that version, with a little help from my friends ;-) . My amp came with v 1.0.2.253 installed.
    Hope that helps.