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    • m5gvy
      m5gvy last edited by

      Has anyone had trouble trying register the amp to get the free presonus download? i just get a "no coupon" error. is there supposed to be a "my account" page where your registered items show up

      K.McG kiniry geoffcbr929 geoffreymail 4 Replies Last reply Reply Quote 1
      • K.McG
        K.McG @m5gvy last edited by

        @m5gvy

        Yeah, I had to submit a support ticket to get my spark registered to my PG account. They sent the authorisation code for Studio One with it, I've never used it though. Plenty other free options out there.

        sjdonahue13 1 Reply Last reply Reply Quote 0
        • m5gvy
          m5gvy last edited by

          thanks for the reply. good to know im not the only one. im a sucker for a freebie..
          i shall have a go with something else later.

          1 Reply Last reply Reply Quote 0
          • rexlarsenphoto
            rexlarsenphoto last edited by

            Isn’t the Studio One software version already available as freeware ?

            giaturr 1 Reply Last reply Reply Quote 1
            • jsblenk
              jsblenk last edited by

              Got mine yesterday and have the same issue trying to register.

              1 Reply Last reply Reply Quote 0
              • kiniry
                kiniry @m5gvy last edited by

                @m5gvy My serial number is not working for registration either. I also see the "NO_PRESONUS_COUPON" error message. This seems to indicate that my Spark is not registered and there is no opportunity to obtain Presonus.

                1 Reply Last reply Reply Quote 0
                • marksd2167
                  marksd2167 last edited by

                  I tried registering my spark as well. I'll send in a support ticket like m5gvy. Good to know it's not just me.

                  1 Reply Last reply Reply Quote 1
                  • tam18662000
                    tam18662000 last edited by

                    SAME PROBLEM HERE.

                    1 Reply Last reply Reply Quote 0
                    • ward
                      ward last edited by

                      Got my Spark today. Same problem.

                      1 Reply Last reply Reply Quote 0
                      • cmcwillieb
                        cmcwillieb last edited by

                        Same msg. NO PRESONUS COUPON. Ticket submitted

                        1 Reply Last reply Reply Quote 0
                        • intergoro
                          intergoro last edited by

                          I got my Spark AMP yesterday and I have the same problem. I thought I was the only one having this issue but I am not alone I see

                          1 Reply Last reply Reply Quote 0
                          • geoffcbr929
                            geoffcbr929 @m5gvy last edited by

                            Yep same here!,extremely disappointed in the process have wasted hours trying to sort things out just completely confused now!

                            1 Reply Last reply Reply Quote 0
                            • mbcarrol
                              mbcarrol last edited by

                              I had the same issue. I sent a note to PG support and they replied within a day. They registered it for me and sent a link for Studio One install.

                              shadowdwpp 1 Reply Last reply Reply Quote 0
                              • shadowdwpp
                                shadowdwpp @mbcarrol last edited by

                                @mbcarrol they did the same for me telling me they registered it on the back end. Their instructions show that you need an activation code to get the presonos software the download they sent me requires an activation code. They closed out my ticket and said it was done. without that code I haven't been able to get past step 4 in their registration process.
                                I noticed in Step 5 of the instructions it shows it should be studio one version 5 artist edition. The download they sent me is Studio One version 4 and the edition portion won't activate without an activation code. The only option I get is a 1 week trial. It is very frustrating. I emailed them on 7/29 they said it was done on the backend on 7/30 sent me the download link no activation I responded back they sent me some picture that didn't load and said hope that helps then marked it resolved.

                                https://help.positivegrid.com/hc/en-us/articles/360042106371-How-Do-I-Register-My-Spark-Download-Studio-One-Prime-

                                1 Reply Last reply Reply Quote 0
                                • joedixon18
                                  joedixon18 last edited by

                                  Lots of us are having the same issue. Anyone get a solid response from PG that actually worked? I have used the amp and successful with the app. I really like what it does but why the hell should registration be so difficult, time consuming and totally our of sync with every other registration process for a musical product? The CEO needs to address this issue as he did with order fullfilment and get it fixed so we can move on! I wished I had his or her email address. Anyone got it?

                                  1 Reply Last reply Reply Quote 0
                                  • ohy333
                                    ohy333 last edited by

                                    Yes,, very frustrated registration problem

                                    1 Reply Last reply Reply Quote 0
                                    • donvnarr
                                      donvnarr last edited by

                                      I am having the No_presonus_coupon message when I try to register my Spark. I have put in a message to support several days ago with no response. Waiting as I would like to use the app.

                                      perrone 1 Reply Last reply Reply Quote 0
                                      • perrone
                                        perrone @donvnarr last edited by

                                        @donvnarr And I’m in the same exact boat as all others in this forum. After entering my Spark’ SN, the registration ends (the site didn’t ask for any information nor confirmed a successful registration). I assume the registration failed. I got to a screen stating “no PreSonus coupon” which seems to want me to believe that I wasn’t holding a coupon with a QR that started me on the entire process... Ticket submitted. I hope this comes to a good resolution.

                                        1 Reply Last reply Reply Quote 0
                                        • shadowdwpp
                                          shadowdwpp last edited by

                                          I got an email overnight saying they loaded activation codes on the backend to the serial numbers. I was able to register the software and run it. I was able to register the code successfully. I wish I had time to actually try it but I have to work today. If they did all of them it may be worth it to try to register again.

                                          1 Reply Last reply Reply Quote 0
                                          • cmcwillieb
                                            cmcwillieb last edited by

                                            Received the same response to my ticket. Registered and downloaded PreSonus successfully. Haven't tried connecting to the Amp yet.

                                            1 Reply Last reply Reply Quote 0
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