Credit for Software

[pdivincenzo]

I purchased FX2 as a stand-alone but a few days later purchased the Elite Bundle which included FX2.

I need a credit for FX2 since I already owned and install it. Don’t want to pay for it twice.

Why doesn’t the shopping cart automatically check our download page for software we already own so we are not double paying?

[michael 0]

@pdivincenzo Probably because the cart has no idea why you're purchasing a 2nd license - it just looks like a new sale.

Apparently there is a separate procedure to follow when upgrading from Standard to Elite (link below). Sounds like you need to contact PG sales to sort things out...

https://help.positivegrid.com/hc/en-us/articles/360024493392-How-to-Upgrade-from-BIAS-FX-2-Standard-to-Professional-or-Elite-#:~:text=How to activate your Professional,App Information -> License Tier.