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    Why is status update still not working??

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    • gilbert535
      gilbert535 last edited by

      I ordered May 10th and a few weeks ago, was told my amp is on its way. Why is my status still showing as preparing and not moved. I know there was an issue which was fix d last weekend, but it’s not changed mine. I am waiting for the tracking which I was told at start of week would be with me soon, where is it. Tried asking support but totally rude and not answering, instead using generic messages despite me asking for a real response. I look forward to the reply 😊

      dhbailey 1 Reply Last reply Reply Quote 0
      • dhbailey
        dhbailey @gilbert535 last edited by

        @gilbert535 Who told you you would have a tracking number soon? Almost everybody's order status was changed to "In Transit" back on July 1st. That most likely meant that your amp was in a container headed for a ship from China, which takes between 1.5 and 2 weeks to reach the U.S. If you are in some other country that time may be longer or shorter. Then once it arrives in your region, it gets moved to a logistics center where the shipping labels are printed and from there it gets moved to the local delivery company. I ordered my amp 4 days after yours. I'm not expecting mine until the end of this month if I'm lucky, or the middle of August.

        gilbert535 2 Replies Last reply Reply Quote 0
        • gilbert535
          gilbert535 @dhbailey last edited by

          @dhbailey Eric Sands said I would receive tracking soon!! He said he checked with logistics team 😊

          1 Reply Last reply Reply Quote 0
          • gilbert535
            gilbert535 @dhbailey last edited by

            @dhbailey I’m UK based btw

            ermazur 1 Reply Last reply Reply Quote 0
            • ermazur
              ermazur @gilbert535 last edited by ermazur

              @gilbert535 I’ve had a “tracking number” for 12 days now and FedEx still doesn’t have the amp. All they need to do to get you a tracking number is print a label. Doesn’t mean that they will actually use the label to send you anything. I ordered on Jan 23rd.

              mandmshrader 1 Reply Last reply Reply Quote 0
              • mandmshrader
                mandmshrader @ermazur last edited by

                @ermazur
                Same story here. Ordered on February 3. Package still not received by FedEx. I was told about two weeks ago by PG customer service that I would receive my order in mid July. PG knows how to take the orders but they sure don’t know how to fulfill the orders.

                1 Reply Last reply Reply Quote 2
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