Player's Special in Local Distribution
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@ermazur I posted elsewhere. My Spark is here. But Positive Grid still shows in local distribution. It was 8days in Local Dist. Hope this helps. Of course, I live about 10 miles from the shipping point in the City of Industry.
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@eldredjames Arrived! 175 days total (Jan 17 order) PG tracker page info is still “wrong”...
Only played with it in for about an hour... but wow! It’s a helluva lot of fun. -
@andy-0 I am about Fed up. Check this out...
As a reminder, I bought mine (paid for it) on Feb 8. I got the in transit message May 12. It went "local" on July 1, and here we are a week and a half later give or take a day.
I looked into Fedex and they removed any estimated delivery dates from the label announcement. According to the label, it could arrive any time from now until Dec 27, 2020.
The label says it is coming from ...
global courier express inc
G.C.E (SR)
13060 Temple Ave,STE C .
City of Industry, CA US 91746
626 941-2780So I called them. And you know what I was told....
- Yes. They have amps at their california warehouse.
- No. They amps are not assigned to individual purchasers on arrival, but rather they wait for Positive Grid (PG) to tell them exactly who should get the next amp and when to send it, when PG is ready to tell them.
- No. They are explicitly not authorized to communicate with actual customers on any amp shipments by Positive Grid (even though we have paid for them and PG claims they have been shipped to us... I don't believe that is legal. Fedex has to tell you.)
So basically, the shipping information is fake. For whatever reason PG has a limited supply and they are making random decisions at PG for who gets the next one from the ones already in the warehouse.
I reached out to the Federal Trade Commission and they said...
- If you paid for an item and they claimed it was shipped, but did not state an arrival date, then they have a max of 30 days.
- If at 30 days they do not deliver, they are obligated to communicate a new target delivery date and it has to be within 20 days
- After that there are number of actions you can take, from reporting them to the FTC as well as the BBB
I would love for it to arrive and that would be exciting after all of this waiting. But they are breaking the law and I am concerned about their ability to actually support the technology in a timely manner. This is hardware and not an app they can issue an update for electronically.
I emailed customer service at PG and if they don't get back with me by Monday with proof that the shipping information is not fake and fraudulent, I am going to report them. I realize I only represent one Amp at $250, but they have taken tens of millions of dollars at this point from customers and it seems this experience is universal. Like I said, I don't see them being able to legally support the hardware at the rate required by law if something goes wrong.
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@steve-mcdonald
Wow. Just wow. Hope PG responds to you. They also seem to be monitoring this forum. Don’t know why they just don’t come out with a factual update. It would likely alleviate the measures you have needed to take. My order is still in local distribution. I have a FedEx tracking number but the delivery date is pending. Order was placed on Feb. 3. PG has failed completely with their customer communication. They need to own it and correct it. Still hoping I receive my order by the end of the month. I will be reporting them to the BBB if not. Unless they have a reasonable explanation, of course. -
@steve-mcdonald That's messed up, but it could explain why when some people complain loud enough, it magically shows up a short time after.
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@steve-mcdonald Now that is damning new information from their courier.
Can you get on Facebook? In the public “Spark Positive Grid Customers still waiting for their AMP!” Group...https://m.facebook.com/groups/2428953023991927?tsid=0.9923826178810772&source=result
Eric Sands posted his PG email address and asked anyone from the current batch of deliveries to contact him and he would personally look into it. Many people did and it seemed everything suddenly started to move again.
p.s. FWIW I did not email Eric - nor ever contacted PG - I’m a kickstarter “veteran victim” and always assumed it was gonna go like any crowd-funded fiasco + C19 supply chain/logistics trauma. I only hopped into these groups to commiserate and try to understand just how badly things went off the rails. This charade would make a great biz school case study of marketing hubris, inept product management, and terrible customer service.
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@steve-mcdonald As of this morning I received a surprising "Fedex Tracking number" but it arrived with a message stating that Fedex is reporting slower than usual pick-ups according to Positive Grid. I see Fedex in my neighborhood all of the time. I have a hard time believing that, honestly.
Note: Nothing has actually changed at all. Complaining and threatening FTC and BBB action resulted in them getting me a tracking number that Fedex claims is no further informed because they have yet to receive my amp from Positive Grid.
It seems to be one more stage in a series of messages that go nowhere and do nothing.
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Same message here. Also received an email from PG support saying the same thing. Every time I think I’m getting a personal answer from PG, others are getting the same message. Mine also stated that I should get my order by the end of July. So it takes 2 weeks to move from the west coast to the East? Wow FedEx is getting really slow. I’ve had a tracking number for awhile so I’ll believe the order was shipped when I see movement from FedEx.
Update
Crow eating time. Just received a notification from FedEx that my order has shipped and will be delivered on the 17th. PG had told me previously that I would receive my order mid July. Pretty close. -
Placed my order on Jan 20th...#130xxxx- last update was July 1st the infamous in local distribution and could take two weeks or more to process, well today we are at the two weeks plus more and still no tracking update. SoCal to Central Cal should only take a day or two at most if only someone would do their job