Last Chance Received yet?
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@kekotorres56 Yeah, they should add a description for that. My understanding is that means it has been built and is somewhere between the factory in China and the local distribution center. In my case, somewhere between China and the harbor in California. I can't get a definitive time for the "In Transit" part but somebody that works in one of those harbors mentioned that part should normally only take a week and a half or 2. But the boat they are using must be going in circles or something. Not sure how you blame that part on Covid-19.
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@cbrandst "In transit" simply means it's left the factory. It doesn't immediately hop onto a ship. It has to be placed in a container at the port, then the container has to be loaded onto the ship, then the ship has to be cleared to depart, and all that can take several days before the ship leaves the port. Then once it arrives at its destination, the same process has to happen in reverse. That same person who works in one of the harbors pointed out that a container can sit around for a few days before it starts to require a storage fee be paid, so a few days before getting on the ship, a few days after being unloaded can easily add almost a week to the 1.5-2 weeks that person said is the normal travel time for the ship. And who knows how many days it takes to load and unload one of those huge container ships -- so it could easily be a month from when the status changes to "In Transit" to when it changes to "Local Distribution." Which is what the update page I've checked since I received the message on July 1st saying my order has changed to "In Transit" - the update page for my order says it could take 4-6 weeks to reach the destination.
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Order #142xxx just moved from "local distribution" to "shipped". Original order date was Feb 13th. The FedEx tracking number says they've picked up my amplifier and it should be here Thursday!
Amazing how quickly things move as soon as they're out of PG's hands :)
Notable dates in my order, for anyone curious/wondering how long to expect each step to take:
- Feb 13th - ordered amp online
- May 12th - status updated to "awaiting shipment" (this means "amp is in China waiting to be loaded into a container and sent on the slow boat to the states")
- July 1st - status updated to "local distribution" (this means "amp is in the US but waiting to be cleared by customs and handed over to FedEx for domestic delivery service). At this point I could see a FedEx label had been generated in my FedEx account, but it remained as "shipping label printed" only until Jul 14th.
- Jul 14th - status updated to "Shipped" (this means FedEx has the amplifier in their possession) My FedEx account online shows a brand new shipping label was created, but the old one from step 3 still exists and hasn't been updated. Note: I only ordered the amp, not headphones or travel bag, so I dunno what the second label that never updated is all about.
I'll post back again if the amp shows up on Thursday!
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@rybateman I just got my shipment notification after two emails to the CS today noting to them my order was place back in February I suddenly have a "move to shipped" notification. Fedex still shows pending but that is normal until the next day, or early early morning the next day when they do their sort. Will see what it says tomorrow.
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Well, it finally arrived!
#142xxx is now delivered, exactly when FedEx expected.
I suspect many folks who received notification of "local distribution" about two weeks ago will be getting theirs shortly as well.
So far it's pretty nice - the long wait was definitely a huge bummer, but I'm glad to finally have it and stop worrying about whether I was never going to see that 200 bucks again :)
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Finally a confirmation from FEDEX they have taken delivery and will be here 7/22. Shipped standard ground so PG did not feel obligated to prioritize shipments those of us whose shipments got skipped over for weeks.
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I see that they have moved the delivery dates for the July 1st crowd to July 23-July 31 or no later than the end of August.
Whatever....
14-1046 skipped over and now lost in the system
A stream of broken promises from canned Emails from phony employees , yes, you... Felix and Bob and even President Calvin.
Not one human being has reached out via email or phone to say we lost your order, sent it to some fellow in Jamaica we believe, and now we cant take one of our others and send it to you...
Hang in there another month or two, lend us your 300 bucks for a lot longer than you wanted to, and when we feel like it, we will send you an outdated amplifier. -
@chkatz Click on the Contact Support above and start sending emails.
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@stinger0625 I have at least ten emails to various people, would you like copies???
Get real. -
@chkatz No it is just what seemed to get mine, a February order, finally picked up. Squeaky wheel or just coincidence I don't know.
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Last Chance order received today... here is the timeline..
Just received my Spark today, July 17.Ordered May 1, 2020 # 199XXX.
In Transit Jul 1, 2020
Shipped July 15, 2020
Delivered, July 17, 2020 to San Diego County.My order was shipped via UPS instead of Fedex. Took a day for UPS to report that it had the amp, but shipped it out that day and it arrived the next day. I live around 2 hours away from Baldwin Park, so next day is expected.
Hopefully this is an indication that things are moving faster now. Still doesn't do much to help folks who've been waiting 5 + months.
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Mine received yesterday July 17, after being ordered March 23 to San Diego. Hope it lives up to the hype!
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@ewyatt congrats! I ordered the same day as you and still nothing. Two Fedx tracking numbers created and put to "pending" because they didn't receive any package to ship. So if you got yours and they said they fixed the out of order shipping then everyone in Jan and Feb must have gotten theirs. Rock on!
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@fatoldowl get mine on Tuesday July 21 on fedex truck for delivery today
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145### - Just got mine from FedEx!
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Order 182994 ordered April 15th, delivered today at 12:15 pm pst.
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I ordered mine on Feb 23, order #1482XX and it is scheduled for delivery by FedEx this Friday, July 24. 5 months!!!
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Ordered April 20th. Received today in California.
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Ordered 2/17 145###. My FedEx account shows FedEx has received three different tracking numbers over the last 3 weeks. They had delivery dates of 7/10, 7/20 and 7/23. They're all stuck on label created, and the first two have had their dates changed to "Pending". I'm sure the third one will change to pending on Thursday.
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Received on July 21, 2020 Ordered April 11, 2020, about three months. Actually, I was surprised, really surprised. I was expecting August or September.