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    Waited 6 months and got no power supply

    Spark
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    • imstevo.g
      imstevo.g last edited by

      WTF? I ordered this in January and just received it today. The only thing in the box was the spark in the bag. Nothing else no power supply no USB cable no manual. So anybody else had this problem such bullshit

      cratica Mike 2 Replies Last reply Reply Quote 2
      • scottakam
        scottakam last edited by

        Bummer. Mine came with power supply, usb cable and a quick start card which was nothing special.
        The power supply you need is 19V, 2.5A(or greater) with center positive. If you have some older laptop power supplies you might have what you need to get it going.

        1 Reply Last reply Reply Quote 0
        • cratica
          cratica @imstevo.g last edited by

          @imstevo-g Wow. Sorry to hear this. Hopefully you won't wait another 6 months to get the rest of your amp. Good grief.

          1 Reply Last reply Reply Quote 0
          • de_cunny
            de_cunny last edited by

            Since the original power supply is ungrounded and therefore almost unusable, you, like the rest of us, will only have fun with a hum-free amp if you get a grounded laptop power supply.
            In this respect the failure to deliver the original is annoying but not a real loss.

            1 Reply Last reply Reply Quote 0
            • Mike
              Mike Moderator @imstevo.g last edited by

              @imstevo-g We're sorry to know that, could you send us a support ticket for the follow up ?

              Sorry for the hassle,

              Thank you

              1 Reply Last reply Reply Quote 0
              • chad 0
                chad 0 last edited by

                Related: can someone recommend a decent alternative for a replacement / backup power supply? I'd like to move my Spark around the house amongst a few already plugged in locations (to not annoy the wife and kid).

                Thoughts on this one? Sounds like having a grounded plug helps with hum issues?
                https://www.parts-express.com/19v-25a-dc-switching-power-supply-adapter-with-21-x-55mm-center-(-)-plug-4-ft-ac-grounded-c--129-184

                The 2.1 x 5.5mm plug — does that match the specs for the Spark's power source?

                incognito-v 1 Reply Last reply Reply Quote 0
                • incognito-v
                  incognito-v @chad 0 last edited by

                  @chad-0 No it's 5.5mm x 2.5mm, you can get a power supply with 19V and 2.5 or more amps (it does not have to be 2.5) it must be 19V and at least 2.5A.
                  cf. https://forum.positivegrid.com/post/16082

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